What does a Sales Supervisor do?
The Sales Supervisor ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will play a vital role in leading a Best Buy Department to elevate sales performance by sustaining positive customer and employee interactions.
You will support the direction of the Assistant Store Manager - Sales in implementing sales action plans, monitoring business results, and driving execution of sales strategies.
As the Sales Supervisor you will:
- Deliver on all aspects of the sales experience within your respective department through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.).
- Drive positive outcomes of key sales indicators within your department in support of Revenue, Margin, and NOP goals.
- Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.
- Engage customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service.
- Motivate, coach, recognize, and performance manage employees to reach their full potential.
- Resolve complex customer issues.
What are the Professional Requirements of a Sales Supervisor?
Basic Qualifications - 1 year of experience in leadership
- Previous experience in sales, customer service or related field
- Ability to work successfully as part of a team
- Ability to work a flexible schedule inclusive of holidays, nights and weekends
Preferred Qualifications - Associate degree or higher in business or related field
- 1 year consumer electronics experience
- Prior experience setting retail sales goals
