Job Number

3321098

Additional Cities

Singapore, Seoul, Tokyo

Career Level

Experienced

Business

GE Healthcare

Business Segment

Healthcare Life Sciences

Function

Sales

Postal Code

099253

Role Summary/Purpose

Responsible for providing the formal technical and clinical support during the sales process within a limited geographic region or limited industry/product segment. Responsibilities may include providing the required pre-sale product demonstrations (or clinical trial support) as well as post-sale installation, training and/or customer service activities to support sales objectives for their geography.

Essential Responsibilities

Responsibilities may also include ongoing post-sale customer support including on site clinical in-servicing and go-live support. Responsibilities may include playing a leadership role within the local applications team.

Product Application Support:

• Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed.
• Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships.
• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer.
• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs.
• Facilitate team communication and the sharing of best practices.
• Assist with the assimilation of new hires into the organization. Act as a mentor to field team, providing clinical, technical and professional guidance as necessary to improve the customer experience.
• Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives.
• Communicate with local Applications Specialists and Account Managers to ensure all customer and business needs are met.
• Energize team and maintain adherence of field processes
• Work with Sales Specialists to meet/exceed territory sales targets. Conduct sales support related activities such as technical seminars, instrument demonstrations, and sample projects (Proof of Principle) within the respective territory.
• Develop and maintain relationships with key customers. Manager customer expectations while providing a high level of customer support during pre- and post-sales support activities. Communicate with customers to help them understand methodologies, applications and how to use the product(s) properly.

Marketing Support & Product Management Support:

• Translate customer requirements into product or marketing deliverables & development programs
• Support regional sales and marketing teams with sales promotion activities;
• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training.
• Contribute to improving our e-presence by formulating product information to be used on GELS and distributor web pages
• Monitor market and competitor activity, use this knowledge to inform Product managers of opportunities/risks.
• Act as a mentor and provide support to Product Managers & field teams; provide guidance on subjects such as product use to improve customer experience
• With product manager input, as appropriate, organize the design, preparation and centralized archiving of training materials to be used in product training for internal and external stakeholders

Qualifications/Requirements

• Bachelors degree and a minimum of 3 years related experience in cell biology, molecular biology, biochemistry, bioengineering or related field.
• One or more years experience in sales or support role
• Experience in the field of Microscopy, with high proficiency on OMX Super Resolution product
• Excellent customer engagement skills
• Strong time management & organizational skills
• Demonstrated strong interpersonal and communication skills (effectively communicating at multiple levels within customer organization, and with global counterparts)
• Proficiency in computer skills in Microsoft Office Suite products.
• Willingness to travel extensively within your specified geographic region with occasional overnight stays and weekend travel depending on geography and business needs as well as to nationwide sales meetings and tradeshows

Desired Characteristics

• Masters degree in Life Science or Bioengineering related curriculum
• Laboratory experience (3+ years) using Microscopy, Cellular Imaging Tools and High Content Analysis tools
• Teaching or training experiences including design & delivery of basic and advanced concepts
• Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers).
• Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process).
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve.
• Ability to multi-task effectively and manage multiple priorities at one time.
• Willingness to be flexible/adapt to changing work environments.
• Clinical experience in large hospital/university setting preferred.
• Advanced certification/registries desired.

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• Leading & Relating to Others: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization. Relates well to people at all levels. Manages conflict.
• Shares Expertise: Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual professional development. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions.
• Organizing & Executing: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Consistently achieves project goals. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity.
• Communicating: Speaks clearly and fluently. Expresses opinions, information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility.
• Coping with Pressure: Works productively in a pressurized environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.
• Supporting & Cooperating: Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Supports and cares for others. Upholds ethics and values. Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Compiles with legal obligations and safety requirements of the role.
• Embracing Change & Demonstrating Enthusiasm: Adapts to changing circumstances. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. Works hard and puts in longer hours when it is necessary. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.
• Commercial Thinking: Keeps up to date with competitor information and market trends. Identifies business opportunities for the organization. Demonstrates financial awareness.

About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers. www.ge.com