About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s explains what we do and explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

The ICG O&T Control organization is responsible for working with ICG, Enterprise, and Risk management to assist in ensuring that the applicable Business Units are well controlled and in compliance with control-related policies and procedures.

This incumbent would be a member of the ICG O&T Control team, and work closely with the all parties involved in identifying and reducing ICG O&T operational risk; This includes proactively identifying and assessing risks and controls, evaluating, and reporting significant control events, interfacing with internal audit examiners, and advising on corrective action plans. This covers multiple products and complex processes. The individual must maintain strong relationships within the organization to effectively influence changes that improves the control environment.

• To maintain effective control oversight of Asia ICG O&T functions
• Provides a regional view of all O&T risks and associated remediation activities in support of Asia regional leadership
• Interfaces with ORM, Internal Audit, Compliance, Enterprise and ICG Operations and Technology Management to review and assess the overall control environment and any required remediation. Evaluate processes to ensure that internal controls are implemented and risks are mitigated related to O&T functions, corporate policies, and regulatory requirements
• Review manager risk and control assessments and internal audit results to highlight risk trends/control exceptions and Institute systematic follow-ups and progress tracking
• Issue/CAP Management – work with management to: identify areas of concern and related risks; develop corrective action plans for significant issues; assess relevance of issues across all regions; monitor and report resolution progress including periodic reviews with management; review support and ensure it adequately addresses closure of the issue; and proactive involvement in business meetings and walkthroughs to identify other control issues and their timely resolution.
• Loss/Gain Event Management- Work with mgmt to ensure all events are properly: assessed; documented; supported; and CAPs developed (present to senior mgmt and Independent Ops Risk). Ensure the Bank’s Ops Risk Loss database is appropriately updated & perform all required reviews/approvals.
• Utilize Risk and Controls reporting and analytics to understanding outstanding risks and control activities and the status of corrective action; provide input for risk/control decks and required signoffs (e.g., Monthly Control Dashboards & Scorecards, Monthly Operating Review).
• Oversee and utilize test reviews and risk mitigation plans to continually de-risk ICG O&T and related business risks, Drive follow through on agreed actions
• Liaise with regional audit, risk and control teams, to monitor and report their findings, and timely remediation of gaps
• Partner with control colleagues from other regions to foster consistency in Asia O&T practices
• Champion and participate in process improvement initiatives

Qualifications

Knowledge/Experience:

• 10 years plus cross-function experience in Financial Institution Operations and Technology a plus
• Demonstrated knowledge of Risk and Controls across Citi and awareness of Industry best practices
• Knowledge of ICG Businesses and/or Products
• Knowledge of Compliance, Regulatory, and Citi policies
• Understanding of Citi Risk Management practices and frameworks (GRC, MCA, Issue/CAP management, others)
• Experience with audits and audit methodology

Skills:

• Able to interpret/apply policies to banking processes

Strategy and execution skills to prioritize risk and control initiatives while also driving implementation in a large, global, and matrixed environment

Strong analytical skills

Demonstrated influence management and relationship skills

Strong leadership capabilities

Ability to partner with and present ExCo and “C” level regionally and within Citi globally

• Pro-active risk identification and solution orientation
• Control Mindset. Ability to identify control weaknesses in an operational environment.
• Motivation and Influence Skills.
• Strong attention to detail and relationship management skills.
• The ability to work under pressure in stressful situations with short term requirements and deadlines is required.
• Analytical, Conceptual, Innovative, Strategic and Tactical Thinking.
• Technological Proficiency. Strong Excel, Visio and PowerPoint skills are required.

Qualifications:

• Graduate/Bachelor’s degree
• Industry Risk Certifications a plus: Certified: Fraud Examiner; Risk Manager; Risk and Information Systems Control; others