This position exists to provide supervision for housekeeping staff under the direction of the department manager. The incumbent is responsible for task delegation and monitoring of housekeeping operations within assigned areas in an effort to ensure that the service quality meets established department standards.

PATIENT AGE GROUP SERVED

Not applicable

DUTIES AND RESPONSIBILITIES

PEOPLE - 10% * Provides scheduling and staff assignment recommendations to management for approval. Manages coverage for unanticipated absences. Coordinates work to allow staff participation in hospital/department sponsored activities.

• Assesses work performance, provides constructive feedback and training to close performance gaps, and documents performance/conduct discussions in alignment with policy guidelines.
• Plan and lead daily team briefings. Supervise team regarding production, quality and control.
• Maintains the master schedule and project planning for areas of responsibility ensuring alignment with labor productivity standards.
• Responsible for hiring, orientation, payroll verification (time & attendance system), MARS approval, performance evaluations, progressive discipline of staff

SERVICE - 35% * Submits orders for equipment and supplies according to department guidelines, and educates staff about the proper usage. Provides regular in-service training to keep staff informed about changes to equipment/supply use and process changes.

• Follows established methods to identify and respond to customer needs as it relates to the quality of service in assigned areas.
• Generally includes regular inspections of public areas, restrooms, hallways, conference rooms, elevators, stairwells and offices.
• Maintain effective client and customer rapport for mutually beneficial business relationship. Identify client needs and communicate operational progress.
• Deliver and model Methodist as foundation for excellent customer service.
• Patient Satisfaction to include HCAPS and Press Ganey!

QUALITY/SAFETY - 35% * Ensures that all chemicals are properly labeled and stored. Ensures that equipment is properly maintained and stored.

• Attends to daily support of staff for guidance in handling difficult and/or unique housekeeping needs. Provides frequent reminders about techniques and quality expectations.
• Follows all safety rules while on the job. Promptly responds to and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplace.
• Maintain a safe and healthy environment for clients, customers and employees. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour.
• Ensure safety and sanitation standards in all operations.
• Must be abe to utilize ultra-light technology to meet hospital and infection control standards.

FINANCE - 10% * Create value through efficient operations, appropriate cost controls, and profit management.

• Comply with departmental budget.Supplies and Equipment.

GROWTH/INNOVATION - 10% * Engage and develop team members to their fullest potential. Reward and recognize employees.

• Ensure individual and all team performance meets objectives and client expectations.

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

High School Diploma or equivalent

EXPERIENCE REQUIREMENTS

A minimum of 2-3 years' experience managing employees in a Supervisor/Coordinator role with at least 6 months to 1 year experience in a housekeeping services role.

CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED

None

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security. Must have excellent verbal and written communication skills
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
• Ability to successfully manage a large team and manage interpersonal relationships.
• Ability to lead teams of varying sizes, identify goals, stay focused, and successfully reach targets
• Ability to create a strong sense of team with line employees, peers, and managers, to role model expert service behaviors, and to provide constructive feedback
• Ability to analyze and solve problems with a sense of urgency
• Knowledgeable of housekeeping and building service operations
• Knowledgeable of quality improvement processes. Ability to teach others to provide service according to the quality standards of the department.
• Able to learn and use departmental and hospital software programs.
• Must be proficient with Word, Excel and Powerpoint
• Must be knowledgable with Peoplesoft and LaborWorkx

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor - priority referral Protected Veterans requested.

Company Profile

Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. Houston Methodist is consistently ranked in U.S. News & World Report's t Hospitalst and was recently named the number one hospital in Texas. FORTUNE magazine has placed Houston Methodist on its annual list of Best Companies To Work Fornce 2006. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 1,119 licensed beds, 67 operating rooms and over 6,000 employees, Houston Methodist offers complete care for patients from around the world.

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