DoorDash is looking for a Content & Quality Supervisor to guide a team of highly-motivated individuals dedicated to ning the merchant class="new_p">

As a Content & Quality Supervisor at DoorDash, you are responsible for overseeing a team dedicated to Quality Assurance based in our Phoenix office. Merchant satisfaction and retention will rest in your hands. We're looking for a natural leader, operator, and problem solver with previous people management or team lead experience. You'll be responsible for scaling our operations with a rapidly growing company while maintaining and improving on aggressive quality and speed metrics.

What You'll Do:

• Lead a quality assurance team that is dedicated to ensuring our partner merchants are represented in the best light on DoorDash
• Improve on existing processes and workflows
• Work cross-functionally with Support Operations to provide high-quality support, Partner Development to deepen our relationships, and our SalesForce development team to improve our internal tools
• Assist the Merchant Ops Manager to further develop strategic relationships with offshore data entry vendor
• Execute in short-term sprints while maintaining a vision for long-term sustained success
• Create, distribute, and present internal and external weekly reporting
• Build out a team of highly motivated individuals who are focused on merchant success
• Assess and establish goals for individuals and the team
• Maintain workflow and training documents

You Are:

• A leader with a strong desire and natural ability to motivate a team, set and achieve aggressive targets, and manage career growth and performance
• Comfortable in a rapidly changing environment
• A highly-motivated self-starter
• Engaging personality who can build, lead, and manage a large team
• Comfortable making tough decisions that balance the trade-off between quality and quantity
• Organized and demonstrated ability to balance multiple projects at once

What You Need:

• Bachelor's degree or higher
• 1 year or more of people management or team lead experience
• A mind and talent for process improvement

Nice To Haves:

• Knowledge of Salesforce, SQL, Chartio, and Excel
• Experience in the restaurant and/or logistics industries