Job Description Job Title: Supervisor, Phlebotomy

Job ID: 667005

Status: Full-Time

Regular/Temporary: Regular

Hours: Daylight

Shift: Day Job

Facility:

Department: Phlebotomy Services

Location: 9100 Babcock Blvd, Pittsburgh PA 15237

Description

Are you an experienced Phlebotomist ready to take your career to the next level? If you're passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!

UPMC Passavant McCandless is looking for a Phlebotomy Supervisor! Requirements and preferences for this position include:

High school diploma or equivalent. * Associate Degree in Laboratory Sciences with a minimum of five years phlebotomy experience or equivalent.

• Hospital laboratory experience and EKG experience preferred.
• Medical terminology experience required.
• Prior experience in roles emphasizing a customer service focus required.
• Supervisory experience in a hospital setting is preferred.

Hours will be primarily Monday-Friday, daylight hours. Weekends are not required, but may be needed occasionally based on staffing. No traveling required! This position will be responsible for both direct patient care/phlebotomy of Inpatient and Outpatient populations as well as administrative duties including scheduling, interviewing and onboarding, staff competency assessment and performance evaluations, etc.

Purpose:

Day to day leadership is provided to the clinical laboratory specimen procurement and client services team in support of the hospitals desire to achieve a high level of customer satisfaction. Provides support to the client services team including the performance of staff duties to cover vacancies in the schedule as needed. Responsible to maintain a staff schedule to provide coverage in all areas of responsibility to meet patient care needs. Assists with the planning, development, and monitoring of quality assurance initiatives to support patient care and safety.

Responsibilities:

• Accurately registers patient demographic information and laboratory test orders into the information system(s), while ascertaining adequacy of patient information.
• Adheres to established laboratory and hospital policies in areas of procedures, methods, quality control, quality assurance, safety, compliance and personnel policies.
• Demonstrates dependability, reliability, and independent judgment recognizing priorities to accommodate department needs and acceptance of appropriate authority.
• Develops quality initiatives to improve process and provide customer satisfaction. Assists in determining level of customer satisfaction through various metrics.
• Informs technical staff, supervisory personnel and/or pathologists of any unusual or problematic incidents.
• Instruct patients on the collection procedures for laboratory specimens that are obtained by the patient.
• Interacts with all laboratory customers courteously and professionally; responds to telephone inquiries in a timely manner.
• Maintains a schedule to provide coverage to meet patient care needs.
• Performs all responsibilities according to the philosophy of the UPMC Health System such that the needs of our customers are fulfilled.
• Performs staff performance evaluations and administers corrective action, as required.
• Procures appropriate specimens by venipuncture, heelstick and fingerstick following established procedures including proper patient identification procedures. May collect samples other than blood, as required. Specimen collection may be performed at off-site locations, as required.
• Promotes patient safety.
• Responsible for maintaining and updating specimen procurement policies and procedures.
• Trains and orients new employees and students.

Qualifications

• High school diploma or equivalent.
• Associate Degree in Laboratory Sciences with a minimum of five years phlebotomy experience or equivalent.
• Hospital laboratory experience preferred.
• Medical terminology experience required.
• Prior experience in roles emphasizing a customer service focus required.
• Supervisory experience preferred.
• Communication skills: Must possess good oral and written skills, must be able to communicate effectively with all age groups and populations of internal and external customers as well as co-workers both on the telephone and directly.
• Computer/Typing skills: Knowledge of LIS computer information systems as related to specimen procurement processes and registration preferred.
• Proficiency with Microsoft Office applications preferred.
• Must become skilled in the use of LIS.
• Physical Requirements: Required to perform frequent sitting, walking, standing and bending. Occasional prolonged sitting and standing required. Manual dexterity and motor coordination necessary to handle specimens and equipment.
• Continuing Education: Attends mandatory safety, compliance and other meetings required by laboratory and hospital guidelines. Attends in-services, lectures, and training classes, as required.

Licensure, Certifications, and Clearances:

• Phlebotomy Technician (PBT(ASCP)) or MLT(ASCP) with significant phlebotomy experience or equivalent preferred.

• Act 33 Child Clearance with Renewal
• Act 34 Criminal Clearance with Renewal
• Act 73 FBI Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities Salary Range: $15.52 to $25.35

Union Position: No