At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.
NTT DATA Services currently seeks a Supervisor Benefits Configuration Analysis to join our team in Providence, Rhode Island (US-RI), United States (US).
Responsibilities - Supervises the Benefits Configuration team under the auspices of the Director of Benefits Configuration ensuring highest quality of service is provided to customers.
- Monitors performance of team and reports results and issues to higher-level leadership.
- Assists team with escalated customer or account issues. Assists in managing of the hiring, staffing and maintaining of a diverse and effective workforce
- Responsible for career development / planning, performance and pay discussions of team members.
- Interacts with customers and internal departments to resolve issues.
- Leads staff to complete assignments using established guidelines, policies and procedures.
- Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
- Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
- Compiles and analyzes data to identify trends for root cause analysis.
- Clients benefit setup for various clients across the BCBS spectrum of products
- Worked in Agile environment, attended daily stand up meetings, SCRUM meetings.
- Business requirements development and reviews(User Stories) with Director Account manager, Team lead, and coder
- Developed test scenarios/test cases based on user stories
Requirements - Minimum of 5 years of overall experience with configuration of systems work
- Experience with Benefit Information Management work
- Leadership and mentoring experience of on shore and off shore team dynamics
- Healthcare experience in claims, enrollment, benefits
- Undergraduate degree or equivalent or a combination of education and work experience
- Graduate degree is preferred
- Expert knowledge of claims processing systems and associated business processes and experience in the development of software configuration.
- Expert knowledge of CPT-4, ICD-9-CM, ICD 10 and medical terminology.
Preferences Facets system knowledge
Health Care Payer experience
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.
NTT DATA, Inc. (the panys an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
