Gate Gourmet, a gategroup company, is the worldargest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.

We are currently looking for a Food Operations Supervisor to join our flight kitchen operations team located at Dallas/Fort Wort International Airport in Dallas, Texas. Reporting to the Operations Manager, the Food Operations Supervisor will be supervising employees to ensure security, safety, food specs, quality assurance of products, sanitation, HACCP and FDA regulations are followed. Responsible for labor and food cost controls as per Company specifications.

Essential Duties and Responsibilities:

Ensures quality production standards are maintained for all accounts.

Maintains Company policies and procedures as well as specification books for airline customers and serve as a knowledgeable resource relative to those policies.

Controls food cost and other controllable costs.

Works with management staff to improve performance of the unit.

Prepares management reports (ex. attendance, HACCP and labor), as required.

Responsible for safety, quality and compliance to customer specifications and regulatory requirements and Company policies and procedures.

Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications.

Ensures that all products are coded according to Gate Gourmet procedures.

Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste.

Completes required requisitions for the Storeroom to ensure adequate supply is maintained.

Responsible for maintaining daily temperature logs and other logs and reports as required.

Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in a timely manner.

Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food costs.

Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.

Manages workflow balancing - the division of responsibilities amongst employees on each shift.

Manages daily manpower planning including assignment of responsibilities and workstations.

Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.).

In conjunction with department leaders, determines number of employees needed by shift.

Responsible for employee retention and monitors employee turnover.

Performs other related duties and responsibilities as assigned.

Minimum Requirements:

Education :

A high school diploma or GED required.

Prefer someone with a College degree.

Work Experience :

Must have a minimum of two years of supervisory experience working in a high volume, manufacturing, food production and/or restaurant/catering environment.

Must have a minimum of three years of cooking or food preparation experience.

Current or previous labor relations experience, a plus.

Job Skills :

Must have strong and effective leadership skills, and the ability to successfully manage a staff of more than 30 hourly employees.

Must be comfortable with all levels of employees and have the ability to drive positive program change.

Must have the ability to train others.

Must have the ability to give negative and positive feedback to employees on a daily basis.

Must have excellent time management skills. Must have the ability to handle multiple tasks without losing focus on priorities.

Must have strong organizational and analytical skills.

Must be innovative and have the ability to make changes to the operations as needed to further improve the work environment and unit performance.

Must have basic computer skills with working knowledge of Microsoft Office products including Word, Excel, PowerPoint and Outlook.

Communication Skills :

Must be able to express oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved.

Bi-lingual in English and Spanish/Chinese Mandarin/Vietnamese/Hindi or Polish, a plus.

Certificates, Licenses and Registrations :

Must have the ability to obtain ServSafe certification.

ServSafe Certified preferred.

Travel :

This position has travel of up to 10% of the time.

Environmental Requirements :

Regularly stands, bends, lifts, and moves intermittently during shifts of more than 10 hours.

In a normal production kitchen facility, there may be physical discomfort due to temperature and noise.

Must be able to lift, push, pull and move products, equipment supplies, etc. in excess of twenty five pounds.

A rotating schedule of over 55 hours per week is typical.

Demonstrated Competencies to be Successful in the Position:

Thinking - Information search and analysis, problem resolution skills

Engaging - understanding others, team leadership, developing people

Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively

Achieving - delivering business results under pressure, championing performance improvement, customer focus

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through pre-employment drug screen, criminal check and/or airport fingerprinting.

Gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category protected under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.