Boehringer Ingelheim is one the fastest growing pharmaceutical companies in the South East Asia and South Korea (SEASK) region. We are powered by a diverse workforce who creates value to our customers through our dynamic product portfolio.

Moreover, we are recognized in the region as:

• One of the top 10 pharma companies
• A market leader in most of the therapeutic areas we play in for the Human Pharma business
• The No. 1 company in the Animal Health business
• Top Employer

We do take our employees’ development seriously and are committed to helping them grow through extensive development programs, career opportunities and a diverse and inclusive working environment.

Are you looking to make a difference in your career? Please apply for the position below.

Description:

Translate Customer Experience (CX) strategy considering local specificities, establish capabilities & ensure execution in the country Operating Units (OPUs) with focus on:

• Sales Force Effectiveness (Driving Selling + Coaching process, Segmentation & Targeting, SIP)
• CRM (leveraging customer data, analytics, market insights)

Strategic Account Management (training, alignment, prioritization, sign-off and governance) * Digital and multi-channel customer engagement within CX ecosystem

• Building skills and capabilities to support highest level of customer experience

Duties & Responsibilities:

• Define CX ROPU SEASK priorities combining global guidance and ROPU SEASK specific needs to best drive business performance in collaboration with the Head of AH ROPU SEASK and the global Customer Experience team
• Ensure CX methodologies & processes are established and effectively executed in ROPU SEASK
• Ensure execution of ROPU/OPU initiatives aiming to optimize the Go To Market and establish excellence in execution, incl. implementations related to CRM and sales performance.
• Support the Head of AH ROPU SEASK with Business Analytics, customer insight and marketing excellence.
• Provide quarterly business analytics (CEESA report) to ROPU SEASK countries.
• Provide input and drive digital initiatives in ROPU SEASK countries in close collaboration with global functions. Enable digital excellence (share experience).
• Support launch excellence by establishing Process, KPIs, dashboards across ROPU SEASK countries in close collaboration with the ROPU BS Heads
• Ensure aligned targeting and segmentation and aligned sales KPIs across countries.
• Implementation and follow up on key account plans and mutual opportunity maps
• Support improvements in the Go to Market set up in SEASK countries
• Execute marketing excellence initiatives in collaboration with global stakeholders and BS Heads ROPU SEASK
• Leadership feedback on the impact of CX activities; Measured impact of CX (global, local KPIs); Documented follow-up on CX processes execution
• Support ROPU roadmaps for CX digital platforms in conjunction with global CX team and IT

Requirements:

• Experiences in working in multinational companies
• Ability to lead, inspire and support a team to achieve ambitious results
• Ability to bridge operational thinking, translating strategy into operational tactics
• Senior Manager capable of management of many parallel work streams cross countries
• Experience in digital marketing and CRM
• Experience as a customer facing representative in HP or AH
• Ability to impact and influence cross-functional and cross-geographical teams
• Solid approach to problem solving based on strong business acumen
• Working with diverse teams
• Strong accountability, results oriented and able to prioritize effectively
• Excellent communication skills
• Fluently in both written and spoken English

Who we are:

At Boehringer Ingelheim we create value through innovation with one clear goal: to improve the lives of patients. We develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family owned company, we focus on long term performance. We are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture. Learning and development for all employees is key, because your growth is our growth. Want to learn more? Visit boehringer-ingelheim.com and join us in our effort to make more health.

Note to Recruitment Agencies:

Boehringer Ingelheim (BI) does not accept candidate submissions from recruitment agencies that BI does not have existing contracts with.BI will not be responsible for payment of recruitment fees for the hiring of candidates whose resumes were submitted to BI employees or BI offices without BI’s prior permission.