Your Responsibilities:

This role can be based in any GSK sites in Asia Pacific.

Job Purpose:

The Community Manager fosters connections with and among learners, encouraging participation and exchange in all directions. They address issues that are impeding the community and challenge participants to apply what has been learned.

Rather than focusing on content, instructional design, or implementation, the LCM's priority is to optimise the participant experience and to help them build a strong learning network community.

The LCMs utilise their great customer service skills to positively support their participant interactions, allowing them to surface and respond to feedback and issues proactively. They recognise shifting needs and exploit emerging opportunities and they contribute to innovations in the content and methods based upon their first-hand experiences.

Key Responsibilities:

• Provide governance, access and overall ownership and management of the social learning environment. Set, implement and champion communication/community campaigns (through facilitation and moderation) that align with the performance objectives for the learning solution.
• Implement core standards that help enhance user engagement and experience. Support the continuous improvement of these standards.
• Organise and catalogue content via wiki's, blogs, uploaded documents, tag for searchability, award kudos, remove inappropriate comments and content. Give feedback to anyone posting inappropriate comments.
• Respond to comments and customer queries in a timely manner.
• Encourage the sharing of success stories, collecting examples of how social collaboration is positively impacting skill application and narrating these stories for broader sharing.
• Liaise with TL&OD learning team to stay updated on new products and available content that will enhance the community experience.
• Monitor relevant community metrics (e.g. engagement) identifying where improvement opportunities exist to enhance future iterations.
• Organise and participate in learning events to build community and boost awareness of community learning.
• Stay up-to-date with social digital technology trends and how other organisations are bringing the “20 and 70” impactfully to life.
• Coordinate branding and communications for the community to ensure brand consistency, encourage participation and making connections.

GSK's dedication to the wellbeing of our employees is reflected in the benefits we offer; including healthcare for yourself and dependents, performance related bonus, long term incentives and a host of other flexible offerings you can tailor to your own preferences. We also offer a range of employee health and wellbeing programs including our truly unique Partnership for Prevention program, a global commitment by GSK to provide all employees with up to 40 preventative healthcare services bringing to life our mission to: do more, feel better and live longer.

At GSK we value diversity and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution.

If you would like to join us in innovating and inspiring changes in the industry, we urge you to apply by 2 July 2019.

*LI-GSK

Why You?Basic qualifications:

• Experience in HR Learning & Development.
• Launching community initiatives (e.g. building an online forum, launching programmes, creating an event series and writing an email newsletter).
• Social media and will be highly expert in publishing to all social media platforms.
• Supporting content creation with subject matter experts (visual, written, other).
• Interpreting community/website traffic and online engagement metrics.
• Online marketing and marketing channels.
• Attention to detail and ability to multitask.
• Being a community manager, if possible.
• Understanding commercial business.

Preferred qualifications:

• Strong communication, organisation skills.
• Excellent written and verbal communication skills.
• Influencing and change management skills.
• Learning psychology, needs analysis, solution design and influencing, facilitating, and negotiating community.
• Keen interest in social media.
• Passionate and curious about people and how they learn and share.

Why GSK?:

GlaxoSmithKline (GSK) is a science-led global healthcare company with a special purpose: to help people do more, feel better, live longer. We have three global businesses that research, develop and manufacture innovative pharmaceutical medicines, vaccines and consumer healthcare products. Our goal is to be one of the world's most innovative, best performing and trusted healthcare companies.

We are proud of the difference we make. GSK has ranked 1st in the Access to Medicines Index all five times since its launch in 2008 and FORTUNE Magazine ranked us #1 on its 'Change the World list' which recognises companies that have made significant progress in sustainable, scalable approaches to addressing societal problems as part of their company strategy.

GSK has been present in Asia for over 50 years and our commitment to the region is strengthened by the establishment of our purpose-built headquarters for Asia. Situated in Singapore, GSK Asia House is a further step in our long-standing strategy to grow and diversify our company - emphasizing the globally balanced business we have built over the years. To better support Asia, we focus on developing talent to improve our ability to make the right decisions for healthcare professionals, patients and consumers across the region.

Contact information:

You may apply for this position online by selecting the Apply now button.

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