An entry-level management position responsible for supervising a team of Implementation Consultants ensuring quality work at customer sites. Has a broad understanding of solutions, industry best practices, multiple business processes or industry technology products. Monitors Implementation Consultant activities and performance on projects. May serve as project advisor for moderately complex engagements.

Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Effectively consults with management of customer organizations. May participate in sales proposals in a pre-sales capacity. May assist with end-user training and take the establishment live on the system after everything has been configured and everyone is trained. Provides coaching, guidance and feedback to develop skills of team members. Typically manages individual contributors. Demonstrates multiple business processes expertise within one product family. Ensures that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements

Four year degree preferred and 5 years of experience relevant to this position including 2 years Implementation Consulting experience preferred. Deep knowledge of Implementation Consultant role. Product or technical expertise relevant to area of focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.

Qualifications KEY OBJECTIVE

• Responsible for managing business operations and resources of the Hotel Solutions implementations practice in the South East Asia region. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement.
• Has profit and loss responsibility or financial/expense management of practice.
• This role also plays a role in the creation of division strategy and consults with senior management in providing direction to ensure growth and financial success.

ROLE & RESPONSIBILITIES

People & Business Management

• Ensures that the required systems, tools, and processes are in place to support implementation of operational business plans and goals. Monitors and measures achievement of goals.
• Manages multiple first line managers and/or senior level individual contributors.
• Interviews, hires, on-boards and mentors new hires, engages and motivates the team.
• Establishes systematic performance standards, and ensures that performance issues are identified and acted upon promptly.
• Ensures each team member has an up-to-date Performance and Development plan.
• Encourages development and retention planning for top talent across own team.
• Resolves staffing issue in complex engagements.
• Accountable for managing and growing the Hotel Organization revenue stream and customer base.
• Accountable for operational/financial metrics and overall business results of practice.

Delivery Management

• Develops strategy and plans to successfully implement operational policies and achieve business objectives.
• Responsible for maintaining strategic direction, ensuring profitable growth of the practice, quality of consulting delivery, and maintaining customer referenceability.
• Works with customers or through partners in a partnering and consultative mode to define appropriate approaches, solutions, and timelines.
• Clarifies key issues and strategies with appropriate stakeholders in the client organization.
• Articulates the contribution of Oracle's products and services in meeting the customer's business objectives.
• May serve as advisor or project sponsor role for moderately complex engagements.

Sales Enablement

• Prospects for new product and service opportunities while promoting the entire solution suite in one's practice.
• Engages other Oracle resources and partners in a consultative process to maximize sales.
• Evaluates qualified leads and develops quality proposals that produce profitable estimates.
• Establishes realistic expectations with clients throughout the sales process, leading to the effective closure of sales.
• Reinforces the prescribed sales process and business practices with the team, keeping the cost of sales under control.

EXPERIENCE AND ATTRIBUTES

• 10+ years of relevant experience including 5 years of consulting experience and 2 years of project management leadership experience.
• Direct line Management experience including project, people, customer, financial management preferred.
• Expertise in hotel management systems products, technology and industry.
• Have and maintain a current knowledge of the state of the hospitality technology market, solutions, industry, competition and environment in the assigned region.
• Undergraduate degree or equivalent experience.
• Ability to travel as needed be flexible with time.

PROFESSIONAL SKILLS

• Adapts a leadership style to fit different situations, and focuses individual and group energies on appropriate key objectives. Inspires others to achieve a shared vision.
• Excellent team player with strong interpersonal and relationship building abilities. Capability to liaise with various internal and external stakeholders at different levels in the organisation.
• Outstanding communication skills. Expresses and articulates key elements of ideas or concepts (both written and verbal) in a logical, descriptive, and comprehensible manner. Anticipates reactions and responds appropriately.
• Displays strong tenacity and drive to see things through to successful conclusion. Demonstrates a sense of urgency, a propensity for action, and confidence in the likely success of plans and initiatives. Delivers results that meet or exceed expectations.
• Ability to secure commitment for change initiatives and effectively address any concerns.
• Takes ownership of and resolves very complex problems in a way that demonstrates balanced judgment. Develops creative workarounds and solutions for many problems within appropriate timeframes.
• Advanced strategic thinking and decision making abilities.
• Ability to participate in multiple activities simultaneously and manage a wide variety of tasks with priorities and goals.