Operations Supervisor
GENERAL FUNCTION:
- Complete and maintaining scheduling/routing on daily basis
- Oversight and coordination of route, and dispatch functions
- Controlling the costs of operations
- Safety of employees, vehicles, and facilities through training, monitoring and enforcement of policies and procedures
- Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures
- Investigating accidents and processing required paperwork
- Developing and maintaining customer service capabilities among all operations staff.
- Responding to customer inquiries and/or complaints
- Coordinating with sales, other branches and departments, District and corporate staff, other carriers, and vendors
- Controlling overtime hours. Monitoring employee vacation schedules. Maintaining effectiveness and efficiency of operational functions
- Short and long range operational planning to meet branch goals
- Communication with all employees to immediately resolve any outstanding issues and/or complaints
- Completion of any and all additional responsibilities that are assigned by the Branch Manager and/or other Management Team Members on an neededsis
- Basic knowledge of transit vault , coin vault and CMS
- Consult with and accept advise/direction from the Operations/Branch Manager on a daily basis
- Responsible for training, counseling, disciplining, conduct and evaluation of driver / guards employees under their direction on a daily basis
- Communicate with customers on a regular basis
- Communication with sales and administration on an neededsis regarding updates of service and customers, and payroll issues
- Assume limited responsibilities during the absence of the Branch Manager on an neededsis
- Direct operations to meet broad branch objectives, within policy guidelines
- Direct route operations, including structure and scheduling, establish procedure, enforce policy
- Profitability of branch, as related to quality and efficiency of operations; operation cost within guidelines, as provided
- Control of losses through implementation of effective risk management, training, supervision, and discipline
- Control of damages and injuries, through implementation of safety programs, training, supervision and discipline
- High level of observable safety, security and effectiveness of operating practices and use of equipment
- Leadership by example deling appropriate behaviors; and regular observation/ monitoring of route activities and crew needs
- Self-development and subordinates through on the job training and other training
Skills / Qualifications Required:
SKILLS: - Scheduling and routing experience
- Good communication skills
- Computer literacy
- Problem-solving skills
- Multi-task oriented
QUALIFICATIONS: - 3-5 years of operations is preferred
- Logistics or transportation skills a plus
- College education or military experience is preferred
- Safety and security experience
