Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
The Director of People Operations, APAC will be leading a number of teams across APAC - our HR generalist team, Payroll, Benefit ops, Global Mobility and on-boarding. These are key teams in Facebook as we scale and grow so we must evolve our processes, systems, and vendors to deliver an exceptional Facebook experience through an employee's life cycle.
The People Operations team are accountable for delivering an excellent employee experience to our people, they manage key operations and processes for our employees. This role will be partnering with the HR Business Partners, Employee Relations Partners, Legal, Payroll, Global Mobility and HR Technology teams, to lead improvements and be a key partner across our HR programs, data & reporting, processes, and systems teams.
This position will be best suited for a strong leader with a HR operations background in delivering high touch or concierge level experiences at scale with the vision, leadership and excellence in execution.
The role will be based in our Singapore office and will report into our Global Head of People Operations.
RESPONSIBILITIES Lead & Manage People Operations:
Develop a plan to build out APAC People Operations and transition work to this growing team.
Deliver and co-create the evolving vision of People Operations as an efficiency maximizing and strategic delivery function.
Lead, manage and coach People Operations teams responsible for operations for onboarding, employee relations, HRBPs, benefits, payroll and global mobility.
Oversee transformation and change management initiatives within People Operations.
Evolve the overall people operations strategy and influence global people operations model and strategy.
Influence global people operations and systems roadmap to support long-term and service delivery goals.
Work with business leaders and People team leadership across APAC to develop the People Operations roadmap, identifying gray areas and/or new opportunities for People Operations to support the regions.
Lead global project work on the enhancement of the employee experience and processes throughout the employee lifecycle, including process improvements, automation, and data & insights.
Lead the evaluation of new labor regulations and development of processes to ensure compliance with local regulations and auditing requirements.
Deliver Efficiencies:
Define and implement processes and procedures for People Operations team and partner with global leads to build scalable and compliant processes.
Lead the team in formulating SLAs, escalation standards, and guidelines.
Proactively identify and create operational efficiencies through centralized administration, outsourcing, and globalization of processes.
Ensure the operational accuracy and effectiveness of People Operations, identifying effectiveness improvement opportunities and taking appropriate action.
Build a metrics driven organization. Develop key operational metrics for team and monitor key performance metric scores and drive the implementation of operational dashboards.
MINIMUM QUALIFICATIONS Strong compliance and employment law knowledge with experience implementing processes based on country specific employment regulations.
Significant experience in a People Operations environment with thorough understanding of customer service tools, systems, and processes. Able to handle critical customer situations with ease.
Demonstrated excellence in strategic thought leadership, stakeholder management, change management and collaborate effectively across the organization.
Excellent interpersonal relationship and partnership skills. Previous experience working directly with business leaders with the ability to influence change is highly desired.
Demonstrated ability in prioritizing and making tough choices amongst multiple priorities and with influencing partners to set priorities.
Ability to manage, grow, and develop individual contributors as well managers. Proven record of accomplishment leading and managing teams, as a manager of managers is required.
Ability to scale/grow global service teams and services through vendors. Strong vendor management is highly desired.
Ability to thrive in fast-paced environment and deal with a high level of ambiguity.
Strong process and project management skills. Has demonstrated ability to lead complex global projects end to end with multiple stakeholders.
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