Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Workplace by Facebook's mission is to give the world a place to work together. Launched in 2016, Workplace is Facebook's enterprise communications platform that is used by over 30,000 organizations of all sizes worldwide to transform how they connect, collaborate and get work done. With the continued growth of Workplace globally, Facebook is looking for an experienced and proven Client Success Manager to grow the adoption of Workplace with Enterprise clients in APAC.
The ideal candidate will be passionate about Facebook and the role that a connected workforce can play in improving the productivity of an organization. They will have deep experience in enterprise/B2B account management or sales, with a focus on enterprise SaaS and/or collaboration solutions.
This role requires an experienced client success professional, with a track record in the enterprise software space. This is a hands-on, high execution role which requires excellent business and technical skills to manage our product adoption with enterprise companies, become a true partner to our Enterprise partners, customers and bring their feedback and priorities back to the team to improve our product.
This is a full-time position, located in our Singapore office.
RESPONSIBILITIES Manage company-wide implementation of Workplace within large organisations through partners or direct with customers, ensuring a high level of adoption
Establish measurable goals and KPIs for your customer accounts and drive a plan to completion
Develop a trusted advisor relationship with customer executive sponsors to create Workplace passion and satisfaction
Deliver awe-inspiring presentations and trainings, provide insightful practices and structure creative solutions
Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
Deep product expertise, visionary and creative, to work closely with our product team on the product vision and roadmap
Develop a trusted advisor relationship with customer executive sponsors to create Workplace passion and satisfaction
MINIMUM QUALIFICATIONS 6-8 years of professional services, sales or account management experience at a software/SaaS company
Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
Proven track record of building strong C-level executive relationships, a deep sense of empathy and dedication
Experience in preparing and delivering presentations targeted to a senior audience
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
Ability to adapt to a rapidly changing product and respond strategically to customer needs
Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management, both inside and outside Facebook
Experience meeting multiple objectives in an entrepreneurial environment with little supervision
Willingness to travel ~20% of the time
Experience covering the South East Asian markets would be an advantage.
Fluent English and an additional Asian language is a strong preference.
BA/BS degree required, MBA or other relevant advanced degree preferred
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