Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .

The Provider Enrollment Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to Provider Enrollment Specialist (PSR) with the goal of meeting program objectives and customer service level agreements.

Responsibilities include but are not limited to:

· Supervise the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed

· Perform tasks to assure project and program service level requirements and goals are met

· Assume leadership responsibility for departmental tasks and contact center activities as required

· Participate in meetings and recommend changes to policies and procedures

· Support and enforce contact center expectations

· Assist with escalated issues or cases as needed

· Evaluate employee key performance indicators and identify training needs and development opportunities

· Develop work schedules and assign duties to direct report personnel to ensure efficiency

· Discuss job performance concerns with employees to identify causes and issues

· Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work

· Evaluate employees' job performance and recommend appropriate personnel action Perform other duties as assigned by leadership

The Ideal Candidate will Possess the Following Additional Education and Experience:

· A Bacheloregree from an accredited college or university required, equivalent experience considered in lieu of degree

· 4 yearsperience in a supervisor role, preferably in a call center or customer service environment required

· Ability to manage a high level of confidentiality

· Proficient in Microsoft office suite Excellent organizational, written, and verbal communication skills

· Ability to perform comfortably in a fast-paced, deadline-oriented work environment

· Ability to work as a team member, as well as independently

· Must be able to remain in a stationary position for an extended period of time

· Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds

· Work is constantly performed in an office environment, but does require up to 25% travel

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: .