Purpose & Overall Relevance for the Organization:

To achieve store sales target by providing excellent customer service.

Accountabilities:

Primary

• Achieve and exceed sales target of the store
• Provide excellent customer service
• Build rapport and customer loyalty
• Proactively follow-up on customer queries and needs
• Responds positively to customer complaints
• Uses in-store interactive tools and product promotions to drive sales
• Actively collects competitor information and communicates this upwards for appropriate decision making
• Keeping abreast of latest sports news (or trends in fashion) in order to possess in-depth product knowledge and communicate to customers effectively
• Ensure that visual merchandising standards are adhered to all times.
• To operate POS efficiently and maintain a high standard of accuracy.

Secondary:

• To keep respective area clean and ensure all merchandise carry a price and security tag.
• To replenish merchandise, conduct stock check and manage fitting room or stock room.

Group Competencies:

• Customer Focus
• Sales Orientation
• Products & Sports / Fashion Expertise
• Business Acumen
• Driving Sales Performance

Functional Competencies:

• Communicate with others
• Planning & Organizing
• Manage Relationships and diversity
• Analysis and problem solving
• Learning and self-development

Professional background/Experience:

• Functional: Experience in Retail/ Sales
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
• Exposure: Sports, Fashion

Requisite Education and Experience / Minimum Qualifications:

• Secondary / Certificate in Retail Management

IT:

• Outlook: Intermediate
• Word: Intermediate
• Excel: Intermediate
• Powerpoint: Intermediate

Language skills:

• English: Good
• Local Language: Good