This individual is responsible for overseeing a designated franchise region of the company. To uphold Brand Operations Standards and provide operational advisory support to franchisees’ Operations Teams and to ensure Brand Operations Manual is applied in alignment with local laws and regulations in assigned territories.

Responsibilities

Essestial functions

• Performs BPE twice per year in assigned cafes
• Coordinates all restaurant openings in assigned territories
• Ensures HRC Food Safety and Sanitation Standards are upheld and in compliance with local laws
• and regulations (HACCAP or equivalent)
• Coordinates New Menu roll-outs
• Monitors Retail assortment cycles
• Participates in DC process as required
• Develops and maintains key CTS stores in selected franchise markets
• Actively supports on-going training and development in the field

Nonessential functions

• Coordinate operations between departments.
• Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
• Present a professional image to employees, guests, clients, owners and investors.
• Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
• Build business/market share by thinking of new ways to promote company and by participating in local events to increase sales and profits.
• Develop and maintain positive relationships with in the business and social community.
• Spearhead annual philanthropic initiatives.
• Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
• Maintain low staff turnover rate and high morale.
• Operate ethically to protect the image of Hard Rock.
• Helps Franchisee Build business/market share by thinking of new ways to promote company.
• Develops and maintains positive relationships with the franchisees’ operations team
• Utilize programs designed to help Save the Planet.

Core competencies

• Understanding the Business – Business Acumen; Functional/Technical Skills; Drive for Results; Organizational Agility
• Making Complex Decisions – Decision Quality; Intellectual Horsepower; Problem Solving; Command Skills
• Creating New and Different – Innovation Management; Strategic Agility
• Getting Organized – Priority Setting; Action Oriented; Organizing
• Getting Work Done thru Others – Interpersonal Savvy
• Managing Work Processes – Process Management
• Communicating Effectively – Presentation Skills
• Managing Diverse Relationships – Managing Diversity
• Inspiring Others – Motivating Others; Negotiating
• Acting with Honor and Character – Integrity and Trust

Qualifications

MINIMUM

• 10 Multi-unit Operating capabilities.
• Advance restaurant and retail knowledge.
• Comes from an environment that utilizes corporate and franchise relationship influencing.
• Has contributed to increased revenues of products or services through solid business practices and will have distinguished his/her company through exceptional guest service.
• Possesses the financial acumen to see creative sales and profit opportunities.
• Has had prior successful management experience.
• 7-10 years of experience in the hospitality industry (retail, food & beverage and service).
• Able to inspire, motivate, and develop café managers at all levels.
• Possesses a take-charge ability tempered with diplomacy.
• Should be very hands-on manager and will possess the insight to anticipate problems and the sophistication with which to resolve them.
• Strong decision maker who can spot and generate well-formed ideas.
• Possesses superior communications and interpersonal skills.
• Demands of himself/herself and of other the highest professional standards and personal and professional integrity.

LANGUAGE SKILLS

• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Multiple language abilities a plus, fluency in English required.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.