Job Description

Job Title: Field Applications Scientist II

Location: Marsiling, Singapore

Requisition ID: 97362BR

How Will You Make an Impact?

Our vision for the LSG support team is to be known and respected by our customers, to be their trusted partners and be the company that offers the best service and support in the life sciences. We are passionate, skilled and consistently deliver world class support. If this is you, we invite you to send in your application!

What will you do?

The Field Application Scientist is responsible for providing scientific expertise, application support and training to customers on Thermo Fisher Scientific products through a variety of interfaces including in-person, phone and email communications, supporting the Next Gen Sequencing, Microarray and QPCR portfolios. The incumbent partners with sales representatives and channel partners in the field to deliver product line specific pre- and post-sales related customer support activities and solve customer escalations effectively. Acts as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business.

Pre-Sales Support Responsibilities

• Performs product demonstrations at customer or company sites
• Collaborates with Sales Representatives and SEA Channel partners to provide pre-sales technical and application support as well as develop technical selling strategies for SEA market.
• Represents Thermo Fisher Scientific regionally and at seminars and trade shows presenting Thermo Fisher Scientific products to a wide array of audiences.
• Accompanies Sales Representatives on sales calls in customers' laboratories to provide technical and application support.
• Generate and record opportunities related to the Thermo Fisher Scientific workflow including Service contracts and training.

Post-Sales Support Responsibilities

• Work closely with our SEA channel partners to provide first and second level technical support by providing troubleshooting support to customers in the field or by phone/email and resolves and/or escalates customer issues & complaints.
• Provides application training and start-up consultations to customers and channel partners in their laboratories or as an instructor at Thermo Fisher Scientific training centers.
• Coordinates cross-functional engagements for significant situations that require unique and/or urgent response from internal colleagues, channel partners and customer facing team members.
• Liaise with Field Services team to provide seamless hardware and application support to customers.
• Details activities in the field on a regular basis to Managers and Sales partners through written documents, CRM and HCM systems and regular telephone conversations.
• May be required to support other portfolios, perform other related duties as required or assigned.

How will you get here?

I. Education

• BSc in Biology or related Biological Science discipline
• MS or PhD is preferred

II. Experience

• Requires a minimum of 3+ years of laboratory or related work experience.
• A strong background in next generation sequencing, QPCR and/or Microarray is a must.
• Working experience with Oncoscan, Cytoscan, AmpliSeq, Oncomine and varied qPCR instruments is desired.
• 1+ year of working with Thermo Fisher Scientific's Microarray and/or NGS systems is preferred.
• Knowledge in Linux, command line, coding, open source software for data analysis and programming is a plus.
• Experience in a clinical, diagnostics and/or regulated market and experience in customer facing role providing technical and scientific presentations to a variety of audiences is strongly preferred.

III. Knowledge, Skills, Abilities

• Position is based in Singapore but requires travel to SEA countries 25% of the time. Travel will focus, but not limited to around Malaysia, Thailand, Vietnam, Philippines and Indonesia.
• Incumbent is required to be fluent in spoken and written English.
• Demonstrates clear and concise communications and can interact with a diverse population of internal and external contacts.
• Is tenacious, decisive, nimble and quick, able to adapt from one situation to another quickly.
• Able to work independently, solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Able to be flexible and support other portfolios when the needs arise.
• Astute, anticipates needs and problems while creating solutions.
• Stretches across borders, breaks silos and builds effective partnerships with customers and colleagues, inspiring and motivating others.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Job Category

Product Management, Scientist

Thermo Fisher Scientific

is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.