Req ID: 48790
Job Family: Contact Center
Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world's fast growing region. Sabre's end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.
Job Description Sabre Hospitality Solutions provides distribution, operations and marketing solutions to the hotel industry. Delivered primarily through a Software as a Service (SaaS) model, Hospitality Solutions is used by more than 32,000 properties around the world. Its integrated reservations systems, property management system, distribution and marketing services help hotels increase revenues, identify savings, and improve customer service.
We offer distribution to various channels using the SynXis Central Reservation System and the Sabre global distribution system. Additionally, our solutions include hotel operations management through the Sabre Property Management System, a Web-based system for hotels to manage inventory and reservations, guest profiles, staffing, back office and payment system integration. We also offer consulting services and marketing strategies for online and offline merchandising, including solutions for mobile and social media marketing, website design and software hosting services.
Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.
Job Requirements Related experience is preferred
Proficient computer software skills.
Must have good written and verbal communication skills in English and Japanese to liaise with external stakeholders as per the region.
Sabre Corporation is the leading technology provider to the global travel industry. Sabre's software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.
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