Bank of Singapore opens doors to new opportunities.

Start your career with Bank of Singapore as a O&T Business Manager in our Operations & Technology (O&T) Team!

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

As the Business Manager for Operations, the role holder works hand in hand with the internal O&T stakeholders such as the Head of Operations, Head of Departments, Delivery Executives and Competency Leads, as well as stakeholders from across Businesses and other Supporting Functions (such as HR, Finance, Legal, Risk and Control, Compliance, etc.).

The candidate must have the experience and track record of operating as a Business Manager in an Operations organization and has hands-on experience with Financial Management, Workforce Management, Process and Governance and more importantly Strategy and Planning activities. This is a team leader role where he/she will need to build strong relationships and partnerships with the members of the team, O&T functions and other supporting functions, in order to respond to management’s requests.

Details of the functional areas this role is accountable for and directly works on include:

Financial Management:

• Operations Cost Decision Support
• Track and Manage Operations Division KPIs
• Oversight and Tracking of Operations Level Cost Management Initiatives
• Operations Budgeting and Forecasting
• Operations Cost MIS design and implementation
• Ops Activity Based Unit Costs / KPIs implementation and tracking
• Financials MIS
• Drive Total Cost of Ownership (TCO) methodology formation and adoption/ implementation across all BOS Systems

People/Workforce Management:

Resource and Training:

Service Engagement Vendor Management

Staff Issue / Feedback Tracking

Process & Controls Training

Workforce Management and MIS reporting

Office Space Planning / restack coordination

Management of Ops Academy training

Drive Learning Journey per Ops Service Functions (including re-skilling)

Service Engagement staffs Process Management (Benchmarking, Background Checks, Onboarding Support)

Communication and Staff Engagement:

Management of Operations Branding (both internal and external facing)

Divisional Communications including Social Media (Facebook, LinkedIn, etc.), External Media Articles

Staff Engagement Initiatives / Employee Value Proposition Initiatives

Townhalls, Village halls, Skip Level Meetings

Employee Survey Action Plan Tracking

Process Oversight:

Track and support Operations Strategic Initiatives and Work Plan

Ops Process Inventor & Process Ownerships management

Ops SLA KPIs management and tracking

Procurement Operations

Manage Procurement needs for Operations (New & Renewals):

Purchase Requests (PRs)

Purchase Orders (POs)

Invoices

Procurement Support / Procurement Service Requests management RFP / RFQ Support

General Operations Support:

Support Head of Operations for strategic presentations and events such as townhall, offsite, etc

Secretariat for management meetings and responsible for tracking and closure of deliverables

Coordinate administrative activities related to general activities (eg. Facilities booking)

QlikView adoption in MIS reporting

Qualifications

8 to 10 years in O&T management experience, preferably in professional / financial services industry, with in depth understanding of the functions of O&T department

5+ years financial P&L ownership, 3+ years executive communication and governance experience. Strong collaborative skills and the ability to build relationships across diverse stakeholder groups

Strong meeting organization and facilitation skills, experience and ease in interfacing with Senior Management and technical support teams alike * Able to thrive in a fast-paced environment and can adapt to the demands of a diverse culture

• Good analytical skills, positive attitude and good learning ability with great attention to detail and multitasking
• Self-motivated, self-starter, and demonstrated ability working independently and under minimum supervision
• Comfortable challenging ideas and working with disparate groups to bring about consensus. Experienced negotiator and skilled in conflict resolution.
• Prior experience in private banking domain preferred and a definite plus