Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.
Qualifications Oracle's JAPAC Tech Cloud Customer Success organization enables our customers to achieve the highest business value and profit from their investment in Oracle Cloud. We engage experts with our customers to provide them with the right advice and service to support them with their cloud business. The Tech Cloud Customer Success organization is developing and growing very fast, making it an exciting place to work with lots of new opportunities. If you like working in a fast paced environment where you have the opportunity to embrace innovation and develop your creativity, join us!
This position will report directly to the Head of Communication & Brand – Customer Success Manager International.
Job Description - The JAPAC Customer Success organization requires an experienced digital communications manager to develop valuable digital assets, content and communications for the Customer Success team, Oracle Sales and our customers.
- Managing and maintaining digital content for the team and our stakeholders, this individual will also drive and develop our social media strategy and support internal programs and customer events to build the Tech Cloud Customer Success Brand.
- Develop digital communications and distribute to targeted audiences: Leadership communications; organizational announcements; monthly newsletters; functional highlights communications; quarterly awards and recognition.
- Development of targeted digital assets and content including videos, references, presentations, templates, images, infographics, Web and portal content and collateral.
- Execute a multi-channel communications and branding strategy to internal and external customers
- Manage and maintain the portals structure and content working with owners to develop valuable content for the teams, Sales and other stakeholders.
- Support the teams Social Media Strategy and consolidate and deliver relevant and approved content to the team to share operating within Oracle’s social media policy.
- Facilitate and manage Tech Cloud Customer Success participation in Customer implementation celebratory events; Customer Success Days and Oracle Open World (OOW).
- Be the trusted advisor and brand advocate in digital communications opportunities, channels and best practice.
- Collaboration with other Customer Success practices and other LOB’s such as Sales.
- Drive alignment and identify synergies with the EMEA communications counterpart.
- This role will be filled by a driven professional, passionate about communications with initiative, a curiosity for the next wave of communications and a focus on delivering results.
- Strong project management skills
- Understanding of web design and content management system
- Creative with an keen eye for design
- Strong attention to detail
- Ability to work independently and as a team
- Proof-reading and copy-editing skills
- Organized with the ability to multi-task and perform under tight deadlines
- Ability to operate at all levels and influence stakeholders.
- Understanding of marketing principle
- Excellent written and spoken English
- Adobe Creative Cloud Skills: Dreamweaver/Photoshop/InDesign/Illustrator/Acrobat Pro and video-editing skills would be highly desirable.
Hiring Requirements - BSc degree in marketing, digital media, communications or another relevant field
- Additional qualification in web design or animation is a plus
- Ability to build trust amongst teams and stakeholders, explain strategy and then help implement
- Good campaign creator who can manage multiple concurrent programs
- Experienced in networking internally and building relationships with senior stakeholders
- The ability to travel will be required
