Division

Banking & Invest Services

Department

BS&IPS-ImgItm Processing-76101N

Work Schedule

Monday-Friday, 4 pm - 1 am

Exempt/Non Exempt

Exempt

Job Description

The Operations Supervisor II - Item Processing is responsible for supervising, developing, managing and motivating colleagues involved in back office operations under the guidance of an Operations Manager or Group Manager. Accountable for ensuring the operational integrity of assigned function and adherence to Bank policies and procedures. Responsible for building and maintaining relationships with internal and external customers while providing exemplary customer service. Department objective is to prevent and minimize loss to the bank and clients due to fraudulent Check and ACH activity. Responsibilities include review of daily suspicious activity reporting to include but not limited to: on-us check and ACH fraud system alerts to detect potential fraudulent transactions by analyzing suspect checks for discrepancies, style, print, size; comparing authorized signature(s) to check signature; determine disposition of the item.

Basic Qualifications:

• *High School Diploma or GED required.
• *Minimum 5 years of direct client service experience required.
• *Minimum 5 years of experience in a banking or financial services environment required.

Skills and Knowledge:

• Must be capable of working well independently and in teams.
• Ability to handle problem situations with colleagues and clients effectively.
• Knowledge of regulatory requirements and bank policies and procedures.
• Ability to interact effectively with all levels of Bank personnel and customers
• Excellent organizational and analytical skills.
• Excellent ability to analyze and interpret complex information.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to perform functional duties and related positions with minimal supervision.
• Excellent knowledge of check negotiability requirements.
• Strong working Knowledge of Fiserv ASI Fraud detections systems is preferred

*Represents basic qualifications for the position. To be considered for this position you must at least meet the basic qualifications.

City National Bank is an Equal Opportunity/Affirmative Action Employer, Minorities/Females/Individuals with Disabilities/Veterans

Note: This preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Note: Candidates should be advised that City National Bank does not pay interviewee travel expenses or relocation expenses for candidates who are hired unless previously agreed.

*LI-NK1

Location

1801 West Olympic Blvd, Los Angeles, California 90006