Job Description Primary Responsibilities: The Internet Assistant is expected to:
- Protect the legal, financial and moral well-being of the Larry H. Miller Companies dealerships;
- Ensure prompt first quality response follow-ups to assist the sales department to achieve group sales and customer service benchmarks;
- Be a teacher to support the efforts of other employees to be successful.
- Seek ways to improve business operations efficiencies and customer service.
1. Maximum production, customer service and profitability.
- Achieve sales and service satisfaction standards through facilitating customer follow- ups and setting appointments with appropriate sales personnel.
- Effectively communicate and guide appointed customers in a timely and professional fashion to initiate a positive sales experience.
- Maintain thorough knowledge of soon expiring manufacturer lease leads, financed contracts and orphaned leads to effectively follow-up with customers to initiate repeat business opportunities.
- Perform all other job duties as requested by management.
2. Operate with integrity.
- Demand the highest ethical standards from self and others.
- Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
- Resolve customer complaints in a timely and professional manner.
Qualifications Job Qualifications: - High school diploma or equivalent, preferred.
- Desirable: 1+years of sales experience
- Working knowledge of Microsoft Office applications
- 1+ years of phone customer service experience
- Good organization skills
- Professional communication skill
- Detail oriented.
Physical Requirements: - Work performed in an office and dealership settings due to necessity to be available to respond to customers who call into the dealership or arrive at the dealership inquiring about dealership vehicles which were viewed online.
- While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
- Ability to lift up to a minimum of 20 lbs.
- Regularly required to sit, stand, bend, reach and move about facilities.
- Perform other duties as required.
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
- Leadership- the individual demonstrates ethical and followership behaviors which promotes Larry H. Miller standards resulting in a cohesive and effective team.
- Compliance- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
- Customer Service- the individual understands his/her role in providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness.
- Ethics/Integrity- the individual represents the Larry H. Miller Group of Companies by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
- Oral Communication- the individual clearly identifies and professionally expresses issues in positive or negative situations.
- Planning/Organizing- the individual prioritizes and plans work activities and uses time efficiently.
- Quality- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
- Dependability- the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
- Safety and Security- the individual observes safety and security procedures and uses equipment and materials properly.
Note: The need may arise to revise, supplement, or rescind portions of this job description, and dealership management reserves the right to do so at anytime. Employee shall be required to meet the qualifications and perform the duties of any revised job description.
Position Type Part-time
Wage
10.00 - 12.00 DOE
