Purpose & Overall Relevance for the Organization:
- To achieve store sales target by providing excellent customer service.
Accountabilities: Primary:
- Achieve and exceed sales target of the store
- Provide excellent customer service
- Build rapport and customer loyalty
- Proactively follow-up on customer queries and needs
- Responds positively to customer complaints
- Uses in-store interactive tools and product promotions to drive sales
- Actively collects competitor information and communicates this upwards for appropriate decision making
- Keeping abreast of latest sports news (or trends in fashion) in order to possess in-depth product knowledge and communicate to customers effectively
- Ensure that visual merchandising standards are adhered to all times.
Secondary:
- To keep respective area clean and ensure all merchandise carry a price and security tag.
- To replenish merchandise, conduct stock check and manage fitting room or stock room.
Group Competencies:
- Customer Focus
- Sales Orientation
- Products & Sports / Fashion Expertise
- Business Acumen
- Driving Sales Performance
Functional Competencies: - Communicate with others
- Planning & Organizing
- Manage Relationships and diversity
- Analysis and problem solving
- Learning and self-development
Professional background/Experience:
- Functional: Experience in Retail / Sales
- Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
- Exposure: Sports, Fashion
Education: * Secondary / Certificate in Retail Management
IT: * Outlook: Intermediate
- Word: Intermediate
- Excel: Intermediate
- Powerpoint: Intermediate
Language skills: * English: Good
- Local Language: Good
- Purpose & Overall Relevance for the Organization:
- To achieve store sales target by providing excellent customer service.
