PRIMARY OBJECTIVE As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.
Profile JOB DUTIES & RESPONSIBILITIES Sales Performance
- Engage in upselling, cross selling and multiple selling for all product categories
- Monitor individual sales and achieve performance target and KPI
- Provide customer feedback on products, especially newly launched products
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer
Store Operations
- Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
- Perform store duties as assigned by team leaders and management
Store Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
Store Maintenance
- Maintain a safe and clean store environment and implement daily housekeeping duties
- Maintain proper visual merchandising according to company guidelines
Additional information KEY REQUIREMENTS & COMPETENCIES
- Minimum 2 years of related experience in Fashion/High End Luxury industry
- Good grooming standard
- Strong selling and communication skills are necessary
- Excellent relationship building skill with good interpersonal skill
- Strong customer focused
- Goal oriented approach
- Good team player with positive personality
- Bilingual with the ability to speak third language an added advantage
- Passionate in high end luxury goods and willing to commit the retail hours
- Knowledge in operating retail management system
