Retail Supervisor

Singapore

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Singapore

Apply

Purpose/ Mission:

Lead a team of retail associates by example and achieve store sales target by:

Diligently executing store operations with a special focus on selected functional areas
Providing Support and feedback to retail professionals
Passionately inspiring consumer loyalty to the brand through direct/indirect active selling

Accountabilities:

Sales & business acumen

Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
Manage and supervise the staff in the stores to achieve sales target.
Lead the store personnel to implement and adhere to the retail management standards to level of excellence.
Maintain an effective stock management system to maximize sales and profitability and minimize shrinkage.
Implement seasonal/quarterly merchandise launch and in-store marketing promotion.

Customer Service

Be a role model for customer service and meeting or exceeding customers’ expectations
Share your customer service experience and train selected team members to fine-tune their service skills
Be a resource for Retail Professionals in dealing with complex customer service situations and lead store personnel to consistently deliver excellent customer service by ensuring a good management presence on the selling floor always

Brand and Products

Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge,
especially in your assigned Categories (if applicable)

Operations and processes

Adhere to all established policies and procedures
Execute and maintain established Visual Merchandising and In-Store Communication standards
Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
Conduct stock check and manage fitting room or stock room.
Complete cash register transactions quickly and accurately
Keep respective area clean and ensure all merchandise carry a price and security tag.
Minimize loss in both, the stockroom and the sales floor
Perform all store operations in a safe, effective and efficient manner

Teamwork and Leadership

Collaborate productively and respectfully with team members
Make yourself available to support other team members when needed
Complete all applicable training programs and effectively apply the learning on the job
Seek coaching and learning opportunities to continually improve your performance

Group competencies:

Functional competencies:

Professional background/ Experience:

Education:

IT:

Language skills:

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