About the Role:

The Interface Solutions group is responsible for client ‘portfolio’ data flows - inbound and outbound – interfacing with various Citco applications. As a global group with representation in Asia Pacific, Europe and North America Interface Solutions provides business support for all CFS offices as it concerns portfolio data flow needs. This support must be provided seamlessly and the various regions work together in a follow-the-sun model.

The successful candidate will join the Interface Solutions Department – Reporting Team in Singapore whose primary responsibility will be to ensure the effective management of all aspects for outbound extracts to Clients and Vendors. The candidate will also be responsible for the effective management of all aspects for outbound instructs, swift trade instructions and swift cash payments to Clients, Vendors and Prime Brokers. As a group with representation in Asia Pacific, Europe and North America, the team provides seamless support to all CFS offices on a global basis.

The successful candidate will be responsible for creating, monitoring and maintaining standard extracts and trade instructions provide support to business teams or clients as queries arrive. This position requires experience in SQL language. He/she will demonstrate ability to multi task on multiple items based on the functional priorities and objectives.

Essential Responsibilities:

• Responsible for Standard extracts requests and support, including investigation and management of file generation or data issues
• Responsible for Instruct database and Swift maintenance and support, including investigation and management of, Trade Instruct and Swift data issues.
• Communicate effectively with both internal and external parties to discuss reporting issues. This includes clients, vendors and counterparties addition to internal CFS teams.
• Takes a proactive approach to solving issues, displays initiative and good example by contributing ideas for increased efficiencies and/or automation of the various support procedures.
• Work closely with development, client/vendor and operations teams to schedule extract releases, changes and updates to interfaces and applications.
• Configure and maintain reporting interfaces as per internal and external business instructions, including investigation and address post-implementation discrepancies as required.
• Assist Management in design and implementation of workflow processes and improvements.
• Identify opportunities for efficiencies, risk mitigation, standardization and automation and work with managers and team to translate into actionable projects.
• Assist management in the implementation of the performance management framework and the automation and measurement of KPIs.
• Assist with the management of P1/P2 calls and ensure that standard procedures are adhered.
• Display strong solving skills. Candidates are required to research problems reported by operations teams to determine if an actual problem exists or if additional training is required. When actual problem exists, they need to find workaround in a timely fashion

Requirements:

• Bachelor Degree in any Business related discipline
• Good problem solving skills. Candidates are required to research problems reported by internal operations teams independently by leveraging a thorough understanding of trade & investment lifecycle.
• Experience working with data is a distinct advantage.
• Experience or interest in business and data analysis a distinct advantage
• General knowledge or willingness to learn SQL, systems architecture, solution delivery methodologies, data visualization tools is strongly preferred.
• Investment & Fund operations experience will be an advantage.