Who are we?

Citi Technology Infrastructure (CTI) provides the products and services that enable Citi's workforce along with the majority of the financial solutions that Citi's customers rely on. We provide the critical technical foundation for Citi's operations through the infrastructure that runs business and general user computing services. We do this by working as one-team to deliver high quality reliable and modern infrastructure technologies at the right cost. We drive to optimize the functionality and capability of the infrastructure technologies.

Department Description:

The Cyber Security & Networks (CS&N) organization is responsible for the management of critical security & network infrastructure services and monitoring across the enterprise on a global level.

As part of CS&N the Global Business Operations (GBO) function provides centrally-managed shared business management services and drives strategy for Citi’s Cyber Security & Networks organization through delivery of its Core Business Services and Security Service Management offerings.

• GBO Service Management provides support for security and networks services through end-to-end business relationship management of all Citi business sectors engineering 3rd party vendors and senior business and technology executive management. The organization serves to provide one point of contact to customers & stakeholders and oversight of management processes & systems while allowing the operational functions to focus on core responsibilities. The domains include Infrastructure Defense; Security Event Monitoring & the Security Operations Center; Network & Security Build Services; Network Operations; Authentication & Host Security; Vulnerability Assessments & Ethical Hacking; Mobile Application Gateway; & Global System Log Review.

Job Description:

An extremely vital and visible leadership role within the growing Cyber / Information Security and Network Infrastructure space at Citi the senior business manager is responsible for the service management of Citi’s Security Operations Center and Infrastructure Defense services on a global scale. Applicant must be an excellent written and verbal communicator and articulate presenter with the ability to customize delivery for all levels of management with strong focus on building relationships with all stakeholders and fostering a collaborative environment. Ability to operate and be successful in a uniquely large and dynamic environment with constant change and need for multitasking is essential. Applicant must be able to manage and drive various complex global services in parallel including fostering support from key players and provide sound business analysis and assessment of the operating environment to drive service consistency and maturity.

Qualifications

Job Skills/Qualifications:

• Experience in a Business Analysis Technology Operations Client Management and/or Project Management role is required. General knowledge/experience in the following Information Security (IS) technology frameworks is required (in-depth knowledge is a plus): ITIL Service Management and/or COBIT Frameworks application & host security networks network security products and common architectures that deliver high performance and resilient solutions (such as systematic trading environments). Computer Engineering/Science Degree is required and MBA is a plus. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

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