Company Description Company Profile Ubisoft Singapore is the largest game development studio in the APAC region. Part of Ubisoft’s global network of studios, we’ve been creating memorable gaming experiences in Singapore since 2008. With over 30+ different nationalities, we are a diverse bunch of creatives redefining the world of digital entertainment for millions of players across the globe.
Our other notable achievements include working on every Assassin’s Creed game since Assassin’s Creed II, and being the innovators of naval gameplay in Assassin’s Creed III, Assassin’s Creed IV: Black Flag, Assassin’s Creed Rogue and Assassin’s Creed Origins, Assassin's Creed Odyssey. We can’t wait to bring exhilarating and unforgettable gameplay experiences to you.
Find out more about us on our website: singapore.ubisoft.com Job Description
As a Technical Support Specialist sitting under Tools team, you will provide first-line support and access to production tools to productions throughout the project cycle. You will use test plans to test and analyse the production tools to ensure their integrity and efficiency. You care about quality and collaborate well with others.
The main and routine tasks of the Technical Support Specialist are to:
- Collaborate with Technical Directors (TD) to discover and verify new bugs
- Ensure first-line support for different production environments throughout the product cycle, including investigation, triage, dispatch and follow up of ticket raised
- Support programmers in issue resolution
- Train (or produce tutorials\videos) to teach the basic features of the tools
- Provide special support in the certification phase to ensure that the production environment and related processes are available
- Organize and advise productions when carrying out application maintenance
- Reporting to the TDs, carry out loading tests to determine potential production issues and eventually suggest solutions
- In collaboration with TDs, manage tool productivity issues
- Determine missing or inadequate processes in an effort to provide quality service
- Carry out all other related tasks
Qualifications
- Bachelor’s degree in computer science or equivalent preferred
- Minimum 1-3 years’ experience in testing, ideally in the video game industry or equivalent
- Ability to understand the game production pipeline and tools
- Rigorous and methodical
- Autonomous and resourceful
- Possess sense of initiative
- Attention to detail
- Analytical ability and capacity for synthesizing
- Flexibility in work organization
- Great interpersonal and communication skills
- Ability to work as part of a team
- Adaptable and results-oriented
Additional Information To comply to Singapore’s Employment Act, this position is only open to Singapore Citizens, Permanent Residents as well as candidates who hold relevant permits to work in Singapore.
For more details, please visit: https://www.mom.gov.sg/passes-and-permits.
To all recruitment agencies: Ubisoft does not accept agency resumes. Please do not forward resumes to our jobs alias, Ubisoft employees or any other company location. Ubisoft is not responsible for any fees related to unsolicited resumes
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