World Class Hotels & French EleganceSofitel offers contemporary hotels and resorts adapted to today's more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence. Whether situated in the heart of a major city like Paris, London, New York or Beijing, or nestled away in a country landscape in Morocco, Egypt, Fiji Islands or Thailand, each Sofitel property offers a genuine experience of the French “ art de vivre”.Sofitel and its Ambassadors link the world with French Elegance across a collection of unique addresses offering their guests and partners a personalized service enriched with emotion, performance and a passion for Excellence.

Contract Job Level

National under local employment status (or Foreigner already entitled to be recruited for this role) Job/National under local employment status (or Foreigner already entitled to be recruited for this role)

Fixed-term contract: No

Status Full Time

Anticipated Start Date 08-02-2019

Skills Level of Education Vocational education Areas of study Hospitality Professional experiences 1 to 2 years Languages essential English

Essential and optional requirements

What we are So looking for

- A fun and dynamic individual who is interested in providing excellent guest services.

- Enjoys interacting with guests.

- A team player

- Candidate with proven experience may be considered for Supervisor role

What we So provide

- Stylish uniform

- 5 day work week

- Birthday Leave

- Comprehensive medical and insurance

- International career opportunity

If you are the one that we are looking for, click on the APPLY NOW button now for an audition.

Key tasks

Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel's brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence.

We are now casting for a Front Office Ambassador

So Duties

- Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.

- Provide a creative Cousu Main experience to all guests

- Ensure all VIP rooms are checked upon arrival with accurate amenities/set ups

- Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities

- Assist guests in the lobby during busy periods and whenever required (F&B, guests waiting for rooms, site inspections…)

- Ensure the lobby is neat at all times

- Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.

- Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.

- Carry out reception duties as required

- Provide a smooth and timely check in/out for all guests

- Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces

- Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events.

Sofitel and its Ambassadors The Sofitel brand is based on three core values guaranteed by each employee every day:

A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.

The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.