World Class Hotels & French EleganceSofitel offers contemporary hotels and resorts adapted to today's more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence. Whether situated in the heart of a major city like Paris, London, New York or Beijing, or nestled away in a country landscape in Morocco, Egypt, Fiji Islands or Thailand, each Sofitel property offers a genuine experience of the French “ art de vivre”.Sofitel and its Ambassadors link the world with French Elegance across a collection of unique addresses offering their guests and partners a personalized service enriched with emotion, performance and a passion for Excellence.
Contract Job Level
National under local employment status (or Foreigner already entitled to be recruited for this role) Job/National under local employment status (or Foreigner already entitled to be recruited for this role)
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-05-2019
Skills Level of Education Others Areas of study Hospitality Languages essential English
Key tasks Job Responsibility: - Responsible for cleaning rooms and related areas and maintaining them in good condition to provide a comfortable environment for all guests.
- Ensure that the guest items are safe and orderly.
- Ensure that the guest rooms, corridors, cabinets and linen room are maintained and cleaned according to the standards set by the hotel.
- Ensure that guest requests specified by the superiors or by guests themselves are promptly and courteously met.
- Report damage or malfunction in hotel rooms to superior.
- Maintain equipment in proper state of cleanliness and repair.
- Handle guest complaints and requirements rapidly and skilfully.
- Ensure that the guests are satisfied with the service provided by the hotel before they leave the hotel.
- Request for superior's help if unable to deal with guest's description and requirements.
Sofitel and its Ambassadors The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.
Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.
