Job description: JOB DESCRIPTION Welcome and acexpertise each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
» Address guests' service needs in a professional, positive, and timely manner.
» Thank guests with genuine appreciation and provide a fond farewell.
» Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
» Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
» Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
» Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impairedindividuals within guidelines
» Speak to guests and co-workers using clear, appropriate and professional language.
» Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
» Talk with and listen to other employees to effectively exchange information.
» Discuss work topics, activities, or problems with coworkers, managers, or managers discreetly and quietly, avoiding public areas of the property.
» Support all co-workers and treat them with dignity and respect.
» Develop and maintain positive and productive working relationships with other employees and departments.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of discapability, veteran status or any other basis protected under federal, state or local laws.
WORK LOCATION
Address 30, BEACH ROAD, SINGAPORE 189763
COMPANY SNAPSHOT Average Processing Time More Than 2 Weeks
Registration No. 53261691W
Industry Hotel/Hospitality
Company Size 501 - 1000 Employees
Working Hours Saturdays/Shift required
Dress Code Uniforms will be provided
Benefits Dental, Duty Meals, Uniforms will be provided, Medical
Spoken Language English
COMPANY PHOTOS »
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COMPANY OVERVIEW JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling practices for both our associates and our guests.
WHY JOIN US? To most, hospitality means welcoming and serving people as if you were welcoming them into your home. To us, Information technology means starting with that warm invitation to our associates. Along with pursuing excellence, acting with integrity, embracing change, and serving our world, our founders, J.W. and Alice Marriott, believed in putting people first, and so do we.
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