Job description:

»• Executes and supports the operational aspects of business booked

»• Demonstrates knowledge and prpports company’s customer service

»• Sells menu itemsthe customer by knowledge their needs

JOB DESCRIPTION Assists the Events Department in the hotel's sales efforts with a focus on the accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes connected with the pre-event and post-event phases of an event and the connected transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service.

CORE WORK ACTIVITIES

Maximizing Revenue & Managing Profitcapability

» Solicits/books local catering business and develops group business.

» Assists in completing and distributing catering sales revenue and operation budgets and revenue forecasting.

» Tracks booking goals on a weekly basis and compiles incentive reports for distribution to catering leaders.

» Ensures that booking guidelines are followed and that catering leaders are maximizing space and revenue.

» Supports management team in creating and implementing a catering sales/marketing plan covering revenue, customers and market.

Managing Sales Activities

» Assists with selling, implementation and follow-through of catering promotions.

» Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

» Sells menu items, beverages, wines, and facilities including destination services, business center, and audio-visual services.

» Demonstrates knowledge and proficiency of how and when to impose deadlines and delegate tasks.

» Ensures catering leaders are generating lost business reports.

» Manages the catering sales efforts for the property including local and group/catering business.

» Distributes catering and group contracts before group arrival.

» Understands competitor offerings and effectively sells against them.

Providing Exceptional Customer Service

» Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other property departments in order to ensure guest satisfaction.

» Supports company’s customer service standards and property’s brand standards.

» Participates in and practices everyday service basics of the brand.

» Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

» Serves the customer by knowledge their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

» Gains knowledge of the property’s primary target customer and service expectations; serves the customer by knowledge their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of discapability, veteran status or any other basis protected under federal, state or local laws.

WORK LOCATION

Address 30, BEACH ROAD, SINGAPORE 189763

COMPANY SNAPSHOT

Average Processing Time More Than 2 Weeks

Registration No. 53261691W

Industry Hotel/Hospitality

Company Size 501 - 1000 Employees

Working Hours Saturdays/Shift required

Dress Code Uniforms will be provided

Benefits Dental, Duty Meals, Uniforms will be provided, Medical

Spoken Language English

COMPANY PHOTOS »

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COMPANY OVERVIEW JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling practices for both our associates and our guests.

WHY JOIN US? To most, hospitality means welcoming and serving people as if you were welcoming them into your home. To us, Information technology means starting with that warm invitation to our associates. Along with pursuing excellence, acting with integrity, embracing change, and serving our world, our founders, J.W. and Alice Marriott, believed in putting people first, and so do we.

Skills: