Job description: »• Conduct investigations and gather evidence
»• Complete incident reports on all Security related incidents
»• Escort any unwelcome persons from the property
JOB DESCRIPTION Job Summary
» Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.
» Conduct interviews with significant parties in order to obtain statements and information related to incidents.
» Assist with and notify manager/manager, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
» Complete incident reports to document all Security/Loss avoidance related incidents such as theft, accidents, physical hazards, and fire alarms.
» Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
» Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
» Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident.
» Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manage.
» Maintain confidentiality of proprietary information; protect company assets.
» Welcome and acexpertise all guests according to company standards; anticipate and address guests' service needs.
» Speak with others using clear and professional language; prepare and review written documents accurately and completely.
» Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
» Ensure adherence to quality expectations and standards.
» Enter and locate work-related information using computers and/or point of sale systems.
» In addition some states may have additional licensing/registration requirements to be considered for this position.
» Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job tasks as requested by managers.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of discapability, veteran status or any other basis protected under federal, state or local laws.
We regret that only shortlisted candidates will be notified.
WORK LOCATION
Address 30, BEACH ROAD, SINGAPORE 189763
COMPANY SNAPSHOT Average Processing Time More Than 2 Weeks
Registration No. 53261691W
Industry Hotel/Hospitality
Company Size 501 - 1000 Employees
Working Hours Saturdays/Shift required
Dress Code Uniforms will be provided
Benefits Dental, Duty Meals, Uniforms will be provided, Medical
Spoken Language English
COMPANY PHOTOS »
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COMPANY OVERVIEW JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling practices for both our associates and our guests.
WHY JOIN US? To most, hospitality means welcoming and serving people as if you were welcoming them into your home. To us, Information technology means starting with that warm invitation to our associates. Along with pursuing excellence, acting with integrity, embracing change, and serving our world, our founders, J.W. and Alice Marriott, believed in putting people first, and so do we.
Skills:
