Job description: JOB DESCRIPTION A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional practice from check-in through check-out.
What will I be doing? As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
» Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
» Manage front desk operations by completing a checklist of important everyday tasks, determining room and rate availcapability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
» Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
» Prepare and conduct everyday pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in conformity with Hilton Standards
» Perform other tasks assigned by the Front Office Manager or adjunct Front Office Manager
» Respond promptly to guest requests for a manager of manager
» Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
» Ensure a high level of product expertise of the hotel and the local area, and know what is happening in the hotel
» Ensure our customers receive a fast, efficient and friendly check in and check out
» Ensure all customers' queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
» Preparation and co-ordination of group arrivals/departures. - Ensure a good performance oriented working environment within the department and motivate the staff
» Participate regularly in training courses and put the expertise learned there into practice
» Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
» Have detailed expertise of the fire, safety and evacuation procedures of the hotel
» Have expertise of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
What are we looking for? A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To prosperously fill this function, you should maintain the attitude, behaviours, expertise, and values that follow:
» capability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
» Basic mathematical expertise and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
» capability to listen effectively and comprehend the English language to understand and obtain instructions and information
» capability to see and hear in order to observe and detect signs of emergency situations
What will Information technology be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest practices across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality practices around the world every day. And, our amazing Team Members are at the heart of Information technology all!
COMPANY SNAPSHOT Average Processing Time More Than 2 Weeks
Registration No. 52823039E
Industry Hotel/Hospitality
Facebook Fan Page https://www.facebook.com/pages/Conrad-Centennial-Singapore/112801378769244
Company Size 201 - 500 Employees
Working Hours shift work is required for those in operations
Dress Code Formal & Uniform
Benefits Medical, Dental
Spoken Language English
COMPANY PHOTOS »
Lobby Lounge
COMPANY OVERVIEW Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind practices, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect.
What will Information technology be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest practices across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality practices around the world every day. And, our amazing Team Members are at the heart of Information technology all!
WHY JOIN US? "Your benefits will include a competitive starting income and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide, which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners.
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