Are you looking for a new and challenging opportunity? Do you have experience with IT Operations? Technology Partners can help you make your next big career move a reality.
Technology Partners is currently seeking a talented person for an IT Operations Analyst - Standard position.
What You Will Be Doing: You will provide technical support to diagnose, analyze, research and resolve complex computer problems for internal and external customers. You will analyze system issues to evaluate root cause and design/develop solutions to mediate the issue. You will test solutions and documents specifications, modifications or design changes. You will provide the preventative maintenance, troubleshooting, root cause analysis, and resolution of complex technical incidents in order to ensure satisfaction. You will research, develop, and recommend technical alternatives utilizing advanced and/or new technology to support functional requirements and/or problem resolution. You will investigate and document escalated issues and possible solutions to complex and moderately complex problems. You may consult with additional technology resources to solve issues requiring other specialized technical support. You will also identify trends relating to systems problems for the company. You will consult with network services, desktop/systems engineering, and/or applications development to restore service and/or identify and correct core systems problems. You will recommend systems modifications in order to reduce problems and increase productivity. You will perform all other duties as assigned.
What We Are Looking For: - Undergraduate studies in computer science management information systems, business administration, insurance or related field is preferred
- 3+ years of experience in a related field
- Extensive and proven knowledge of mainframe, microcomputer and/or network technologies and applications
- Must have in-depth knowledge of the customer business and product environment
- Must have a thorough understanding of business systems, data processing, and customer service concepts and practices
- Certification in Microsoft or an equivalent designation is preferred.
- Customer service experience is preferred
- Must have strong oral and written communication skills to effectively interact with customers and all levels of personnel
If this position sounds like you, WE SHOULD TALK! We realize our people are our most valuable asset, that is why we offer the following benefits:
- Health, Dental, and Vision insurance
- Long and Short-Term disability
Your better future is ready, and we want to put the right tools in your hands to get you there. Let's go!
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Technology Partners is an Equal Opportunity Employer. Technology Partners does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.
