Job description:

»• Career growth and development opportunties

»• Structured training provided

»• 5 day work week

JOB DESCRIPTION MARRIOTT VACATION CLUB ASIA PACIFIC (MVCI)

Where Dreams Come True

We are the world's largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, The Ritz-Carlton Destination Club and Grand Residence Club by Marriott. We offer a range of opportunities for talented individuals to encourage our clients to practice the joy of taking holidays the Marriott way!

We invite you to discover the career of a lifetime. We are pursuing qualified individuals to join our team at our Singapore Regional Office.

By joining the MVCI big family, an attractive package awaits you:

»Discounted worldwide holiday accommodation

» Multi cultural work environment;

» Attractive income and benefits package;

» Firm commitment to the development of careers;

» Supportive, Professional and Fun working environment MEMBERSHIP ADVISOR (ENGLISH & MANDARIN SPEAKING)

The Membership Advisor will be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.

Job Job responsibilities:

» Handle in-bound calls within stipulated service levels

» Assist customers in vacation planning and worldwide hotels reservations through the system

» Assist in resolving customer care issues and handle customer enquiries.

» Takes responsibility for call logs and documentation into the system

» Optimize booking opportunities and promote customer retention and loyalty.

» Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner.

» Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved.

» Meet up with members for one on one program education (by appointment only) on a ad-hoc basis Job Requirements:

» Candidate must possess at least a Diploma or higher.

» 1 year of working practice in the related field is preferred

» practice with travel related system (Marsha, TimeshareWare) will be an advantage

» Customer service oriented

» Good Communication expertise

» Excellent telephone etiquette, good written and verbal communication expertise

» capability to multi-task and work independently with minimal supervision

» Highly proficient in Microsoft Word, Excel, PowerPoint and Outlook

» candidates must be willing to work on weekends and Public Holidays when scheduled to

» Willing to work on rotating shift

» Required language(s): Candidate must be fluent in English and Mandarin, in order to communicate with mandarin speaking members and customers If you believe you are the one We are pursuing, apply here and attach your resume giving full details of qualifications, practice as well as current and expected income.

We regret that only short-listed candidates will be notified.

WORK LOCATION View larger map / directions View larger map

Address 8 Temasek Boulevard #09-01/02 Suntec Tower 3 Singapore 038988

COMPANY SNAPSHOT

Average Processing Time More Than 2 Weeks

Registration No. 200602905W

Industry Hotel/Hospitality

Website http://careers.marriottvacationsworldwide.com/

Facebook Fan Page https://www.facebook.com/MarriottVacationsWorldwide/

Company Size 51 - 200 Employees

Working Hours located on position applied

Dress Code Smart Casual

Benefits Medical, Dental, Sports (e.g. Gym), Marriott Brand Hotel Staff Discount

Spoken Language English

COMPANY PHOTOS »

Phuket, Thailand Marriott's Mai Khao Beach

COMPANY OVERVIEW Where Dreams Come True

We invite you to discover the career of a lifetime. Due to our expansion in the Asia Pacific region, We are seeking for customer service champions to join our Contact Centre team in Singapore.

We are the world’s largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, The Ritz-Carlton Destination Club and Grand Residence Club by Marriott. We offer a range of opportunities for talented individuals to encourage our clients to practice the joy of taking holidays the Marriott way!

We invite you to discover the career of a lifetime. We are pursuing qualified individuals to join our team at our Singapore office.

WHY JOIN US? By joining the MVCI big family, an attractive package awaits you:

» Discounted worldwide holiday accommodation

» Multi cultural work environment;

» Attractive income and benefits package;

» Firm commitment to the development of careers.

» Supportive, Professional and Fun working environment

Skills: