Job description –Relationship Manager – Commercial Cards:

• Reporting to the Head of Relationship Management & Client Engagement, this person will manage a portfolio of accounts in the mid to large tier local business segment to grow Citi commercial card’s market share. He/She will be the main point of contact with the companies, conduct strategic reviews of the corporate card program and drive incremental revenue through developing value propositions and product cross-sell plans

Key Responsibilities:

• Establish relationship with authorized signatories/program administrators and key decision makers of the designated corporate card client base
• Ensure portfolio average annual charge volume benchmarks are met
• Manage retention against competitive pressures and economic cycles
• Review business spend volumes and identify gaps expansion opportunities within portfolio to optimize client’s commercial card program, leading to increased commercial card charge volumes and cross-selling of other commercial card products
• Identify and manage top 20% companies in Revenue within commercial card’s existing portfolio
• Develop call plan and engagement strategy for entire base under management
• Analyze individual company spend profile, validate against benchmarks and develop account expansion strategy
• Conduct periodic strategic account reviews with decision makers and key stakeholders within each company periodically

Key Performance Indicators:

• Improve Portfolio retention rate (%) YOY basis per designated benchmark
• Positive Portfolio revenue growth (%) YOY per designated benchmark
• Overall responsibility for adherence of assigned portfolio to any on-going AML, Compliance, legal, credit and other system related requirements to maintain the client’s card programs

Qualifications

Degree or Diploma Holder from a recognized university/institution

At least 3-6 years of corporate cards account management experience

Alternatively, a manager with minimum 8 years corporate sales experience in the hospitality industry

Solid track record in driving revenue growth and management of C-Suite clients

Possess at least intermediate level understanding of company financial statements

Good knowledge of commercial card products (T&E card, travel purchasing card, purchasing card etc.)

Strong interpersonal and communication skills, ability to articulate complex solution concepts to clients

Self-motivated and good team player

Ability to navigate in a complex and fast moving business environment