• Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
• Escalates problems not resolved within established service levels.
• Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
• Ensures work is performed in accordance to company policies, standards, and procedures.
• Assists with installing and de-installing software, PC's and peripherals as required.
• Performs own work and provides assistance to others as directed.
• Job tasks, correctly performed, have minimal impact upon the viability of the organization.
• Error is readily ascertainable by the supervisor and can be corrected.
• Skills are typically acquired through A+ certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment.
• Must possess basic desktop hardware knowledge, proficient use of Microsoft.

• Troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
• Escalates problems not resolved within established service levels.
• Follows up with customers to assure satisfactory incident closure, updating and closing related call records for work performed.
• Ensures work is performed in accordance to company policies, standards, and procedures.
• Assists with installing and de-installing software, PC's and peripherals as required.

• Net+, Windows 10 experience, HP Hardware support and troubleshooting, will drive to remote locations
• Looking for candidate with experience supporting Microsoft environments who can operate independently.
• Must have A+ Certification, Network+, 5 plus years' experience in Actual Desktop not programming.
• I need a strong tech for this position. This is an Executive Office so employee needs to be very professional.

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