About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The Product Manager, Digital Banking is a Core member of the Digital Banking Platforms and Capabilities team and responsible for the overall management of Online, Mobile & SMS Banking platforms (including implementations, enhancements, post implementation tracking, governance etc.)
- Maintain and manage existing platform capabilities (product & issue backlogs, customer complaints etc.) and also act as the Subject Matter Expert to initiate, analyse and drive new product deliveries
- Analyse and synthesize market trends and other research findings to develop valuable insight and follow up actions
- Take ownership of the digital channels as a whole - including the management of customer issues, prioritization of backlogs and building of new capabilities through close collaboration with both internal and external partners and stakeholders
- Execute the Digital Banking platforms roadmap whilst maintaining key focus on quality of deliveries and ensuring system stability during all implementations and enhancements
- End to end management of all platform implementations and enhancements from defining business requirements, User Acceptance Testing, training of frontline units and tracking of results post implementation
- Work closely with various stakeholders to drive customer satisfaction (NPS) and ensure best-in-class customer experience & platform performance across the Digital Banking platforms
- Ensure compliance with all established guidelines
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
- SG Digital Banking Team
- Retail Banking Management Team
- Applicable internal technology stakeholders
- Applicable internal business stakeholders and support functions (e.g. regional and country stakeholders, Audit, Legal & Compliance, etc)
Our Ideal Candidate - Graduate - IT/Business degree preferred
- Minimum of 5 years in IT / digital related business with focus on Digital Products or Channels
- Preferably with Banking or Financial Institution experience
- Experience in online analytics, tracking and reporting tools e.g. Google Analytics is a plus
Apply now to join the Bank for those with big career ambitions.
