Punchh, the restaurant industry's leading digital CRM, mobile loyalty and insights platform, promotes guest engagement through a data-driven marketing platform that allows our clients to engage guests in rich and relevant ways. Punchh provides modular engagement services including Rewards, Referrals, Social, Games, CRM, Targeted Campaigns, Offers, POS integrations, Stored Value, Surveys and a lot more. Our services are pre-integrated, managed from a single control panel and delivered to customers via engaging mobile solutions.
Requirements Position Description: - Collaborate with project management team offshore to deliver the mobile solution customized to customer needs.
- Manage gathering requirements, handoff from sales, setting timelines,
- Tracking progress, updating status, holding weekly meetings and managing customer training and go live.
- Accountable for client satisfaction and successful project delivery by implementation team.
- Work with System Administration, product, and Development teams to create custom solutions as needed.
- Provide proper product training to customers and help them in running campaigns and other product features.
- Manage, review, and process contracts/statements from work while tracking progress against contracts from creation to completion.
- Proactively recommend and provide guidance to the Client Services department to properly refine processes and procedures. Key escalation point of contact for all customer issues during implementation phase. Identify new revenue opportunities within the customer account by fostering growing relationships with key client counterparts throughout implementation and beyond. Strategic planning with client stakeholders to share new product offerings, gather feedback for product improvement, and to understand status, pain points and areas for incremental services.
- Be accountable for effective client management and service satisfaction.
- Collaborate with sales on pre-sales and post sales activities.
- Support the sales team during pre-sales phases by providing work effort estimates, feasibility analysis and sales presentation support.
Qualification requirements: - Required Bachelors or foreign equivalent in CS, Management, CIS, MIS,
- Engineering (Any), Business Administration, or any related field, + 2 years of experience in the job offered, Management Analyst, Manager, Consultant, Business Analyst, or related.
- Must be able to travel/relocate to various client sites throughout the U.S.
You can share your resumes at
[email protected] OR
To, HR at Punchh Inc,
201 San Antonio Circle,
Suite 250, Mountain View,CA
94040
Benefits - Flexible working hours to maintain a work life balance.
- Work From Home option when in need.
- Stress free work environment.
- Lunch @ Punchh. Never be hungry.
- Office parties and outings.
- Workshop invitations and attend conferences.
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