A contact tracer receives a list of names and contacts those people to gather information on who they’ve been in close contact with during the period when they may have been infectious. Responsibilities include providing infectious and potentially infected individuals with resources and instructions on appropriate next steps.

A contact tracer may be expected to:

• Place phone calls to newly diagnosed patients and potentially exposed people
• Follow a script when interviewing people
• Ask questions that help someone remember who they’ve been in close contact with
• Educate contacts on approved protocol to reduce the risk of spread
• Collect and document necessary information into a CRM
• Understand symptoms, infectious periods and treatments
• Protect patient privacy

Contact Tracer skills and qualifications

A successful contact tracer is a strong communicator with speaking, writing and active listening skills. The candidate should be able to think critically, solve problems and empathize with patients. Contact tracers should have the following skills and qualifications:

• High school diploma or equivalent
• Ability to speak, read and write English
• Working knowledge of a second or third language a plus
• Exceptional communication and interpersonal skills
• Exhibit sound critical thinking and problem-solving skills
• Proficiency with computers and CRM software
• Ability to maintain patient confidentiality

Contact Tracer education and training requirements

A high school diploma or equivalent is required. Contact tracers may have education or training in healthcare, customer service or related fields. A contact tracer may be required to complete and pass a training course to build knowledge on the fundamentals of contact tracing, including best practices for communicating with and interviewing contacts.

Contact Tracer experience requirements

A contact tracer should have experience working with patients or customers. Previous experience working in an environment that follows strict guidelines or protocols is beneficial, as is relevant experience organizing and tracking data and information.