Northrop Grumman is seeking a Computer Operations Analyst 2 to provide 24x7 support a program located in Aurora, Colorado.
Responsibilities include: - Provides 24x7 Tier-1 direct support for detection, isolation, and resolution of ground segment problems.
- Serves as first responder for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise.
- Performs Tier 1 level monitoring, recognition, evaluation, and correction of system and network problems.
- Support personnel will interface with external sites and/or system operators as required for real-time detection, isolation, and resolution of problems, and serve as backup support to engineering crew.
- Documents problems in logging and discrepancy reporting tools.
- Collects data describing the environment at the time of the failure.
- Serves as a single point of contact for monitoring and troubleshooting capability.
- Escalates problems to Tier 2 level as required, perform call-ins as necessary.
- Coordinates with any required resources across the enterprise to resolve operational issues.
- Works with other 24x7 engineering crew across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response.
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Qualifications Basic Qualifications: - Bachelor's Degree with 2+ years system administration experience OR 6 years system administration experience in lieu of a degree.
- Active TS/SCI security clearance.
- Current C.I. Polygraph or ability to submit and obtain C.I. Polygraph.
- Basic UNIX/Linux command level knowledge that can be applied to troubleshooting and maintaining systems operability.
- Current Security+ Certification or ability to obtain Security + Certification prior to start date.
Preferred Qualifications: - Intermediate UNIX/Linux command level knowledge that can be applied to troubleshooting and maintaining systems operability.
- Knowledge and understanding of Enterprise Management Systems to include HP OpenView and CA based Concord.
- Active TS/SCI security clearance with C.I. Polygraph
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit . U.S. Citizenship is required for most positions.
