Note: We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates)
Telecom System Analyst
Tulsa-OK/Temple Terrace-FL
7+Months
DESCRIPTION: - This position is a customer-facing, multi-faceted role that includes on-boarding as well as day-to-day support for customers accessing and using a suite of Wholesale systems.
- Specifically, the person filling the opening will address a variety of issues across numerous disciplines (ordering, billing, quoting, on-boarding).
- The candidate must be able to multi-task and work independently, often without a lot of direct guidance/supervision.
- While established practices are generally available, independent thought and out-of-the-box solutions are often required.
- Regularly interacts with both internal and external customers .
- These inquiries/issues involve a moderate degree of trouble-shooting to isolate These interactions often involve exchanging detailed technical information.
- Bachelor's degree or equivalent, 3-5 years of experience in the telephony industry with a strong knowledge of Wholesale services/systems.
JOB DUTIES: - The candidate will process a wide range of requests from Wholesale customers across a number of disciplines, including: ordering, billing, on-boarding and quoting.
- It's a fast-paced environment with priorities often changing throughout the day.
- The candidate will regularly interact and collaborate with IT personnel to correct customer-impacting issues.
MUST HAVE SKILLS: - The candidate must have 3-5 years experience in the telecom industry, specifically in the Wholesale environment.
- Strong understanding of legacy VZb ordering systems and processes, including: Verizon Rapid Delivery(VRD),Order by Product(OBP),Portfolio, Advanced Reporting Technology(ART) and eBilling.
DESIRED SKILLS: - Strong understanding of service delivery from pre-order through to billing a plus.
EDUCATION/CERTIFICATIONS:
- Please indicate whether education and/or certifications are required or desired.
