Desktop Systems Analyst III
Location: Pearland Administrative Office
Department: Information Systems
Job Type: Full Time
COMPANY PROFILE Kelsey-Seybold Clinic. Your Doctors for Life.
Since 1949, Kelsey-Seybold Clinic has served its patients with one goal in mind mbine the expertise of physicians in a variety of medical specialties, with the close personal care of a family doctor. Kelsey-Seybold is Houstonargest community-based physician group, caring for more than 400,000 patients. With 19 clinic locations, we are growing to meet the health care needs of our diverse patient population. Our mission is to provide our team members with exceptional opportunities for professional and personal growth. class="new_p">
JOB SUMMARY Provides on site/remote site planning for installations, manages and configures assets as necessary for 3rd level support, reviews all tickets and schedules service, communicates with requestor management to ensure service levels are met, provides in depth troubleshooting, assists the level 1 and 2 technicians, creates documentation, participates a co-lead in desktop projects, and performs research to identify emerging desktop technology.
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
Education A.
4 year degree or equivalent experience with a technical certificate (i.e. Microsoft MCSA, MCSE, MCDST, MCP, or equivalent)
B.
Advanced degree
Experience A.
5+ years of technical support analyst experience with advanced troubleshooting skills. Experience in support of network and system infrastructure components. Knowledge of file and print sharing concepts
B.
Advanced competency in at least two specialized skill areas such as WAN, network printers, or desktops.
Licenses
A.
MCSA, MCSE, MCDST, MCP, or equivalent
Valid Drivers license
B.
Special Skills
A.
Advanced understanding of Windows XP/2000 OS and MS Office products. Knowledge of Active Directory
B.
Knowledge of Perl scripting.
Other
A.
Excellent verbal and written skills
B.
CA Unicenter, CA Service Desk
WORKING ENVIRONMENT
Office
