Quality Analyst 2 Job Description:
Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards.
Documents quality issues, performance measures and quality improvements for management review.
Provides information to assist in giving feedback to employees and in the training of employees.
Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.
Qualifications Basic Qualifications: - High school diploma or equivalent, or
- Bachelor's degree, or equivalent work experience
- One to three years of experience in quality analysis and measurement activities
Preferred Skills/Experience: - Strong knowledge and understanding of the products and services applicable to the assigned area
- Thorough knowledge of the productivity and accuracy standards of the assigned area
- Strong knowledge of computer systems used in the assigned area
- Excellent verbal and written communications skills
- Proficient computer skills, especially Microsoft Office applications
