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Our Mission: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Who we are: STERIS is a growing provider of infection prevention and other procedural products and services through our family of wholly owned subsidiaries.
Position Summary We are currently looking for a Business Analyst, to join the team at our headquarters, in Mentor, OH! This individual will be responsible for measuring and monitoring the contract renewal and warranty conversion processes; recommending and escalating issues to optimize closure rate performance and revenue growth. They will manage the Incentive Compensation Plan Metrics for the Contract Sales Representatives (CSA). They will also perform related analysis including, Servicedes for lost contracts, focus products and promotions, large Request for Proposals (RFP's), contract pricing, etc. and make appropriate recommendations from analysis.
Essential Functions - Measure and monitor critical process KPI's related to the contract renewal and warranty conversion processes using statistical process control methods. Make recommendations for improvements in outcomes and measurements to optimize closure rates and revenue growth.
- Manage Incentive Compensation Plan metrics for Contract Sales Representatives (CSA) accurately and timely
- Develop capability to highlight focus products opportunities and monitor outcomes
- Develop & manage Serviceshboard review process. Process will summarize analytics on lost contracts for review, discussion and action with Service Marketing, Operations, Engineering and Field leadership to improve retention and closure rates.
- Provide analytical support for large contract RFP's, making recommendations for pricing based on commercial factors including competitive challenges, established pricing across large related Customers, etc.
- Analyze contract pricing and propose changes based on changes in scope of work, similar products etc.
Skills & Requirements - Bachelor's degree in Finance, Accounting, Operations, Math, or Engineering; MBA Preferred
- Business understanding, interest, and perspective
- Strong customer service orientation
- High level of personal motivation and a results oriented approach
- Good oral and written communication skills
- Ability to listen carefully and adapt quickly
- Strong problem solving & analytical skills
- Team oriented
- Informal leadership; ability to influence others even though no direct organization control is assigned
- Strong Excel and MS Access Skills
- Ability to represent business systems in terms of a model
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STERIS plc is a $2B+, publicly traded (NYSE: STE) organization with more than 14,000 employees worldwide. We are dedicated to providing our Customers with innovative infection prevention, decontamination, and health science technologies, products and services.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
We assure you that your opportunity for employment depends solely on your qualifications. Those applicants requiring reasonable accommodation(s) to complete this application and/or during the interview process should notify a representative of the Human Resources department at 440-392-7047.
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