At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000- strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

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World Fuel Services is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by law.

World Fuel Services is looking for an ideal candidate for the Software Support Analyst position in our fast-paced, deadline driven Aviation FBO Software division. The Software Support Analyst provides support on WFS Aviation FBO Software (Multiple softwares-Cloud Based and Local Installs) to both internal staff and software customers.

Essential Duties and Responsibilities:

• Provide l timepport in order to offer solutions to customers promptly
• Take ownership of each situation from beginning to end
• Assist with month end reconciliation for transactions completed in the software
• Use Discretion and independent judgment to assess complex problems/situations, apply creative analytics and form intelligent, pragmatic and appropriate solutions
• Determine the nature and specific symptoms of the reported problem.
• Analyzes the problem to determine the causes and develops a procedure to solve the problem and (if possible) to prevent its recurrence
• Use insight and careful investigation techniques to discover the true nature of a problem when the customer is unable to provide clear information. It may be necessary to formulate a theory and test that theory in the absence of a clear procedure. At times, a personal review of the customeratabase may be necessary to obtain all pertinent information
• Maintain documentation from customers and internal staff in an organized manner so that other team members can access the information quickly
• Other duties as assigned.
• Availability to travel required for software training

Requirements:

• 2 Yearschnical support experience with Aviation or Transaction Software
• Strong analytical skills with basic accounting knowledge
• Proven experience with problem identification and resolution
• Strong organizational skills and time management, the ability to prioritize multiple tasks and meet deadlines
• Very detail oriented
• Excellent communication (written and oral) and best in class interpersonal skills
• Proficient in the use of computers and a variety of software
• Critical thinking, analytical skills, creativity, judgment and logic
• Experience with Web Browser Developer Tools (e.g. Fiddler), C# skills, and
• SQL database skills preferred but not required
• Knowledge of accounting principles