RB
A fantastic opportunity is available for a Customer Supply Chain Analyst to join our team in Cincinnati!
This role is responsible for providing dedicated customer support to a category of major retailers including processing orders, and fulfilling customized customer needs. In this role, you'll report to the Customer Service Team Lead. As the Customer Service Supply Chain Analyst, your overall goal is to work with Sales, Supply, and Logistics to provide a high level of service to our internal and external customers. Striving for continuous improvement.
Key Responsibilities You will be responsible for the customer relationship management of key revenue generating accounts; this includes but is not limited to ensuring that contract terms are met, financial metrics are met, and the development and proposal of financial and service based solutions.
Responsible for the resolution of issues arising from customers, Sales, and brokers regarding orders and order status, order cuts, and potential issues; resolves issues effectively and efficiently and ensures the coordination and communication of action plans.
Responsible for continuous improvements activities on assigned accounts; this includes, but is not limited to the data management, analysis, and recommendation of actions to improve fill rate, appointment/want date adherence, lead-time variability, and inventory levels/issues.
Creates and develops ad hoc, and situation based action plans to mitigate service related issues to meet operational and financial metrics.
Lead the communication of critical product supply situations, internally and externally.
Internally coordinates with all necessary departments to ensure optimal customer service delivery.
Participate and contribute to projects as directed by the Customer Supply Chain Team Lead or Manager.
Is this You?
Analytical: You can sift through data sets, extract insights and leverage those insights to solve the root cause of a problem.
Excel Savvy: You can easily perform vlookups, create formulas, graphs and pivot tables.
Strong communicator: You are clear and concise in communicating statuses / required actions and are comfortable presenting across multiple levels of the business
Organized: You manage multiple priorities within a fast-paced environment to deliver on time and in full.
Self-Starter: You take initiative, practice good judgment and can work independently.
Customer focused: You take pride in maintaining positive customer relationships and believe managing their expectations leads to better results.
Supply Chain Background: Minimum of 2 years of supply chain related experience.
College graduate: You have a B.S. In Supply Chain Management, Business Degree, Engineering or relevant degree.
WHY RB?
- Fast paced. Tired of having to jump through endless hoops to get things done? Not here. We move fast and deliver.
- Growth. Frustrated by the lack of growth opportunities in your current company? Not here! RB takes pride in the development and continued growth of our employees through steady rotations and promotions.
- Autonomy. RB empowers you to OWN what you do.
- Iconic Global Brands.
- Feel good about the company you work for! RB is committed to making the world a better place.
- Passport Stamps. Does working internationally interest you? Perform well and Global doors can open for you at RB.
- Work with smart people. We have a talented workforce that believes in sharing ideas to help each other, and the company succeed.
- Vacation. We offer 4 weeks' vacation, 9 core Holidays and 4 floating days.
- 16 weeks paid Maternity leave.
- Competitive base salaries and bonuses.
- Tuition reimbursement.
RB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
