About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citiission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clientsd the publicrust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Vendor Management Quality Oversight Analyst:

Citibank has designed a process to conduct due diligence on certain clients as part of its w Your CustomerL regulatory requirement. As part of that review, client Outreach may be required. The responsibility of the vendor management quality control oversight is to ensure that the vendorstup, execution and accuracy of their quality control processes is accurate and timely. In this role, the quality control oversight analyst will confirm that the quality control performed by the Unit Manager and the Quality Control teams accurately captures the quality of the phone personnel from both the regulatory, accuracy and completeness standpoint; that the phone agents scoring is correctly updated in that agents score card; and that the number of quality control checks performed in each month are in accordance with the CBSU minimum call-review requirements. As part of the vendor quality oversight process, the analyst will listen to telephone calls by randomly selecting phone calls reviewed by each Unit Manager and Quality Control team, using the NICE system. The vendor management quality oversight analyst will also serve as a subject matter expert (SME) of the CBSU Outreach processes. Reviews include analysis of complex w Your Customerformation to successfully complete the requirements of Citinhanced Due Diligence program.

The selected candidate must also maintain a strong level of independence and possess the ability to think on their feet. Strong written and verbal communication skills are key components to succeed in this role. The selected candidate must also maintain excellent organizational and time management skills with a high focus on attention to detail and accuracy.

In addition, the tactical duties for the QC oversight resources will be responsible for are:

Agent certification: During those first 30 in production, the QC oversight will monitor the agents to ensure they have the necessary skills for the role theybe performing and to identify if there is a need to retrain the agent regarding any specific topic. Also, language proficiency will be evaluated to ensure that there are no communication issues preventing the agent from having an effective communication with the client. At the end of those 30 days, provide feedback as to whether or not the agent is a good fit for the role or if there is any action that needs to be taken.

Provide timely and accurate feedback to management on the findings during the QC oversight process

Monthly rescore of sample monitored by the managers and the QC team as part of the monthly requirements

Monthly completion of short call tracker

High AHT analysis call studies

Regulation analysis call studies

Based on results obtained target performance monitor will be completed

Qualifications

Education/Certifications/Experience:

• Minimum 3-5 years of AML Investigations or Operational Risk experience

• Bacheloregree and/or equivalent experience

Required Skills:

• Subject matter expertise in AML, EDD and KYC regulatory requirements

• Familiarity with collection and assessment of beneficial ownership documentation

• Review of complex business formation and governance documents

• Demonstrated success articulating and delivering findings on AML high risk behaviors and KYC data

• Strong knowledge of Citibank customer and transaction systems (i.e., Concierge, CRU, On Demand, etc.)

• High level analytical research and investigative skill set including experience with background checks/intelligence/customer research/transactional analysis

• High level of analytical skills and problem-solving

• Excellent planning and organizational skills

• Strong PC skills (Microsoft Office with emphasis on Excel)

• Advanced written and oral communication skills with the ability to summarize findings and present in a clear concise manner to peers, direct and senior level management

• Ability to contribute, support, and lead efforts to achieve department/ business unit goals, up to and including recommendations to changes in policy and procedures resulting from review findings, participate in leadership level meetings, and quality assurance review of analyst case work

• Ability to work independently and use a high level of independent judgment